Irene Yanina León González

Irene Yanina León González Email and Phone Number

Master Industrial Organizational Psychology @ SoftwareCraft
miami, florida, united states
Irene Yanina León González's Location
Costa Rica, Costa Rica
About Irene Yanina León González

Enthusiast of gaining vast knowledge of human behavior in the context of companies to identify areas for improvement and make necessary changes oriented to enhance productivity and related issues such as physical and mental well-being. A complete advocate of deepening understanding and raise positive attitude as these are the most essential means to craft outstanding lifetime experiences.

Irene Yanina León González's Current Company Details
SoftwareCraft

Softwarecraft

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Master Industrial Organizational Psychology
miami, florida, united states
Employees:
2
Irene Yanina León González Work Experience Details
  • Softwarecraft
    Operations Manager
    Softwarecraft Jul 2024 - Present
  • Softwarecraft
    Assistant Operations Manager
    Softwarecraft Nov 2023 - Jul 2024
    Costa Rica
  • Amazon
    Fraud Investigation Specialist
    Amazon Sep 2019 - Nov 2023
  • Jumeirah Group / Jumeirah Hotels & Resorts
    Customer Sales Advisor
    Jumeirah Group / Jumeirah Hotels & Resorts Sep 2015 - May 2018
    Dubai
  • Intercontinental Hotels Group
    Social Events - Banquet Sales Executive
    Intercontinental Hotels Group Apr 2014 - Aug 2015
    San Jose, Costa Rica
    - Maximize sales targets and profits- Serve to the process of event planning to ensure 100% guest satisfaction- Maintain key relationships with all internal departments, hotel guest/visitors, banquet vendor personnel (i.e., florists, music bands…)- Knowledge of organizing service on Banquet Event Orders (B.E.O.'s)- Knowledge of Delphi and Opera- Familiarity with Sales and Marketing tools / information for Banquets- Conduct pre-function meetings with staff and review all information pertinent to set-up and service of group- Ensure agreement of delivery times, amounts and special arrangements- Ensure agreement with function order and departmental standards; resolve if any problem
  • Qatar Airways
    Flight Attendant
    Qatar Airways Feb 2011 - Feb 2014
    Doha, Qatar
    - Travel-Intensive position- Excellent health and fitness- Highly sociable and good at carrying out a variety of tasks under time pressure- Deliver some of the World Class highest standards service experience and commodity- Professionalism reflecting a positive and assertive image with an empathic nature- Outgoing personality with good interpersonal skills and the ability to work with a multinational team- Protect public safety by monitoring the passengers’ compliance with the Airline Safety Rules- Attentive focus on safety and emergency procedures. Knowledgeable in First Aid, Security, Customer Service and Airline Comfort- Understanding of International Federal Aviation Administration Regulations and Standards
  • Walt Disney World
    Disney College Program: Animal Kingdom - Club Level Concierge
    Walt Disney World Jan 2010 - Jan 2011
    Orlando, Florida Area
    The Lodge is 6 stories tall. Total Number of Rooms: 1293.The Lodge itself is called the Jambo House. Designed by Peter Dominick, of Wilderness Lodge fame, AKL recreates the feel of a South African wildlife reserve lodge. Rooms follow the Kraal African village design, a semicircle concept, offering a view of close to 100 grazing animals and 130 birds on the property and in the private savannas.Practiced and enhanced skills that include: relationship building, problem solving and verbal communication- Earned real world experience with a leader and pioneer in the Entertainment, Tourism and Hospitality IndustryAbout the Role:- Proactively greet and assist guests, expressing the high level of Disney Show quality. Often times interacting with VIP's and Celebrities- Collaborating in Memorable Occasion Experiences Program- Ability to demonstrate strong guest focused engagement- Completing Check-In/Check-Out process for Concierge Club-Level Guests- Create individualized Vacation Experience Packages as per guests’ profile, preferences and celebration occasion- Contribute to a high energy, fast paced environment that provides guests with an entertaining, fun and dynamic experience- Demonstrate success working as a member of a team- Ability to receive feedback and take action when appropriate- Connect with guests by asking open-ended questions to assess guest needs and make appropriate suggestions- Assists guests in finding solutions that best meet their needs while leveraging all available resources- Up selling all types of theme park tickets, parades and shows. Aware of all activities inside and outside the complex and its layout.- Dinning and special events reservations - Handling cash and other forms of payment, including foreign currencies exchange
  • Protos Marketing
    Customer Service Representative
    Protos Marketing Oct 2009 - Aug 2010
    San José, Costa Rica
    Protos Marketing is an online search and affiliate marketing company running over a dozen industry leading websites. Protos Marketing was started in 2004 in the basement of a town home by 3 business partners and has grown to a 60+ employee, multinational company.
  • Teletech
    Customer Service Specialist / Team Leader / Supervisor
    Teletech Jan 2008 - Oct 2009
    Costa Rica
    - Leading Global Business Process Outsourcing - Account: Time Warner Cable New York - USATeleTech's comprehensive customer and enterprise solutions transform the most complex business goals into new realities, positioning the company among the world's best outsourcing service providers. For nearly 30 years, TeleTech and its subsidiaries have helped the world's largest companies achieve their most ambitious goals."TeleTech serves as a trusted advisor to envision and execute best-in-class solutions that deliver at every stage of the customer lifecycle," said Ken Tuchman, chairman and chief executive officer of TeleTech. "Our strategic consulting and delivery execution capabilities position us to be a full service provider for leading brands interested in creating unique customer experiences. We are pleased to again be included among the world's best outsourcing service providers, and believe our continued commitment to customer innovation, technology, revenue generation and learning solutions is reflected in this recognition from the IAOP."

Irene Yanina León González Education Details

Frequently Asked Questions about Irene Yanina León González

What company does Irene Yanina León González work for?

Irene Yanina León González works for Softwarecraft

What is Irene Yanina León González's role at the current company?

Irene Yanina León González's current role is Master Industrial Organizational Psychology.

What schools did Irene Yanina León González attend?

Irene Yanina León González attended Universidad Latina De Costa Rica, Universidad Latina De Costa Rica, Universidad Latina De Costa Rica, Tecnológico De Costa Rica, Central Michigan University, Central Michigan University, Emirates Aviation College, Qatar Airways, Centro Ejecutivo De Estudio Integrales, Politécnico Internacional, American Council On Exercise, American Council On Exercise (Ace Fitness).

Who are Irene Yanina León González's colleagues?

Irene Yanina León González's colleagues are Emmanuel Osegueda, Sebastian Roa, Emmanuel Osegueda, Fabio Padilla, Carolina Paredes, Gustavo Naranjo.

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