Experienced and highly qualified professional in financial, commercial and investment banking. Primary responsibilities are to assist operations and resolve client issues in areas of customer service, sales, mortgage, investment trades and Dodd Frank reporting. Support crosses multiple divisions, states and global corporate initiatives. Find and implement remediation solutions, ensure financial center support, and achieve client satisfaction utilizing the following key strengths: Excellent teamwork, organizational and communications skills, both written and verbal. On-board and train new-hire tellers. Present corporate topics to train and motivate employees. Provide mortgage support in funding, loan document preparation and foreclosure. Develop proficiency in banking software that supports the resolution of client issues. Ability to work independently and under pressure while maintaining team focus. Ability to work with 100 to 120 financial centers daily, with a total workforce of around 1,000 financial center employees. Support teller cash outages, and financial center function issues. Insure all trades from 500K to over 1 billion are booked daily. Charter team member for implementation of Dodd Frank reports required by the Federal Reserve Board
Listed skills include Banking, Loans, Deposits, Retail Banking, and 38 others.