Isaac Reynolds Email & Phone Number

United States

- Successfully completed 13+ projects, start to finish, within scope of supply, budget, and lead time - Responsible for managing a portfolio of projects valued over $7,000,000 - Maintain clear, professional, and consistent communication with customer book of business - Accountable to senior management for meeting project deadlines which directly impact sales revenue- Consistently works to upsell & ensure the customer’s maximizing the value of what we offer - Maintain exceptional organization of all customer information & key project details for easy recollection

Austin, Texas, United States

- Responsible for managing the day to day workings of the Kids and young adult department - Drives vision throughout whole team, enabling a collaborative problem solving environment - Leads employees with hands on training, problem solving, and adaptability - Manages daily, monthly, and quarterly projects with efficiency and deadlines met on time and under budget - Works with other managers to uphold and create the best customer experience possible by getting to know their needs and exceeding their expectations- Upholds shopkeeper duties such as merchandising product, managing inventory, upholding customer service standards, and driving results- Responsible for training all team members, both initially and ongoing- Responsible for hiring new team members and developing competent employees - Quick learner of all systems in order to streamline solving problems and training teams across the entire store to solve issues in the moment (Workday, First Data, All Nordstrom programs, CSAT, Microsoft Teams/suite)

Austin, Tx

- Lead hiring for department going into Anniversary Sale (Companies largest sales time of the year)- interviewed, hired, and trained 7 of our new hires with 90% retention rate- upholds Nordstrom customer service standards everyday and seeks to exceed our CSAT rate of 90%- Coaches team into best practices for customer service, teamwork, and personal career development- trained quickly into store manager in charge duties, execute these weekly- helped store end Anniversary sale with over 90% satisfaction rate from customers, highest in the Southwest region- regular cross functional collaborator with teams all across the store and organization- quick learner of all systems in order to streamline solving problems and training teams across the entire store to solve issues in the moment (Workday, First Data, All Nordstrom programs, CSAT, Microsoft Teams)

Cedar Park, Texas, United States

- Fast track promotion to manager role - learned basic foundation for manager role within Nordstrom - learned all skills necessary to solve customer problems and deliver excellent service to ensure customer retention- learned hiring process and best interview tactics- learned how to affectively manage projects and follow up for debrief and growth afterwards - learned how to work with teams, train and develop employees, and grow in communication skills

Austin, Texas Metropolitan Area

- Consistently meet sales goals per pay-period- Leads other team members - Upholding highest level of customer service

Eugene, Oregon, United States

Responsibilities- planning, management, and execution of youth program for more than 100 students.- Coaches a team of adult staff and volunteers to foster a unified, collaborative, and life-giving experience for all students involved.- Leads creative strategy and execution for all promotion and communication of organizational events to increase attendance.- Develops and executes entire social media strategy to increase engagement with the students outside of gathering times and to strengthen the organizational brand and digital presence.- Oversees personal care and counseling for students, leaders, and parents.- Accountable for executing full weekly youth program services, including public speaking and leading.- Responsible for all planning, forecasting, and execution of both calendar events and budget for each full fiscal year.- Further professional career experience available upon request

Eugene, Oregon, United States

Responsibilities: - Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service- Maintain stock levels and merchandising standards to Company guidelines- Stock shelves and displays in a timely manner consistent with produce department standards- Break down coolers; unstack incoming product; rotate current product; re-stack cooler- Maintain quality standards as determined by Company guidelines- Clean work area and utensils- Promote and follow Company initiatives- Comply with all safety guidelines and standards- Lead and delegate tasks to team members when manager was not working - Regularly assigned special projects in department (build special occasion displays, cleaning projects, etc)Major Accomplishments: - Rushed through pay scale and promotion schedule to cap on position. - Regularly asked to step up into management roles and responsibilities.- Regularly given responsibility of department on days where manager and assistant manager were not working. - Trusted to perform crucial department tasks such as ordering inventory and data analysis.