Irfaan A Email & Phone Number

Romford

• Demonstrated ability to work towards targets/sales /KPI’s by ensuring my adherence was kept to 80% and call handling time low
• Achieved my target turnaround within the first month of completion in this role
• Developed my communication skills and interpersonal skills by offering a friendly and calm approach to when dealing with various types of customers
• Resolving customer conflicts as swiftly and calmly as possible.
• Enhanced my time management skills by ensuring I was punctual to work and willing to cover shifts when required/ understaffed
• Significantly improved my upselling skills which allowed me to gain the 2nd highest person to sell legal expenses cover within the team

• Demonstrating ability to understand complex patient needs and redirect them to the relevant care/medical services
• Answering high influx of patient calls and prioritizing patients who required urgent intervention
• Accurately storing patient information and ensuring it was safely secured and accessible to relevant team i.e doctors and physicians
• Troubleshooting basic IT issues with EMIS and escalating it if necessary
• Completing admin tasks such as patient registrations, referrals/ scanning patient documents in a timely manner

As part of my studies, I was required to undertake work experience placement in my field of study. In this placement I was given the role of ‘Trainee cybersecurity consultant’In this role I was required to complete tasks given to me by my superior. This included things such as creating PowerPoints on current day to day issues such as vulnerability of.

• Leading and supervising the store team in the absence of the Store Manager.
• Opening & closing the store, including cashing up and completion of associated administrative duties.
• Offering excellent levels of customer service, maintaining an expert level of knowledge across the full product range.
• Processing stock delivery and transferring stock
• Champion and support the achievement of monthly targets.

• Customer Service-dealing with all customer enquiries.
• Cashiering dealing with all cash and card transactions.
• Replenishing Stock
• Processing Refunds
• Adhering to Health and Safety

• Customer Service - dealing with all customer enquiries
• Meeting and greeting customers ensuring their needs are met
• Customer Service - giving advice on customer’s dietary needs
• Customer Service - dealing with all face-to-face customer enquiries
• Cashiering dealing with all cash and card transactions
• Food Preparation adhering to food hygiene standards

• Customer Service-dealing with all customer enquiries.
• Cashiering dealing with all cash and card transactions.
• Replenishing Stock
• Preparing Click and Collect Orders
• Processing Refunds
• Adhering to Health and Safety

• Fielding all internal and external telephone calls
• General administration including filing and shredding
• Customer Service - dealing with all customer enquiries

Computing

Activities and Societies: Bsc

Btec, Information Technology, D*D*D

Gcse, English Language And Literature, General, 4