Strategic thinker. Business builder. People leader. Authentic and highly respected operations and CX leader with proven expertise in building and leading complex business and servicing operations in a globally matrixed organization. Known for creating best-in-class customer journeys, reducing credit risk, preventing fraud, and lowering costs.Adept in designing and implementing technology-based processes that transform, digitize, and automate all aspects of a company’s interaction with customers. Leverages artificial intelligence (AI), machine learning (ML), behavioral biometrics, and other technologies powered by big data to reduce business risk, lower operating costs, and service customers 24/7 globally through flexible network centers of excellence (COEs).Former member of American Express’ Senior Leadership Team, comprising of the top global leaders in the company. Served as Board chair of American Express India Pvt Ltd for 6 years.