Experienced IT professional with over 11 years of hands-on expertise in providing efficient IT support, system administration, and network management.O365 email Creation & Portal Maintenance and troubleshoot. Responsible for providing day-to-day administrative services in support of the production-computing environment. Managing and providing operational support for various elements within the environment, (users, groups, servers, printers, storage devices). Responsible for handling and managing windows server AD for updating user information, resetting password and assign computer and domain level security on the client systems. Active directory installation and creating users in the active directory .Laptop, Desktop configuration and Mac Book laptops configuration and troubleshoot . Employee joining formalities and exit formalities. Asset Management & Strong skills in vendor management. Teams and Zoom meeting schedule, installation and troubleshooting. Handles the task of diagnosing and resolving technical problems related to the system, servers, and telephone devices within internal resources. VPN Software's installation and troubleshooting. Troubleshooting hardware and Software and Network Problems. Configuring of office 365 and MS outlook & Exchange Server Outlook . Install and update operating systems (Microsoft OS) .Provide in-person, telephone, and remote IT support/Help Desk support to employees . Veritas Backup Management . Group policy management .