• Providing level 1 and level 2 IT support to corporate head office and several branch offices users to ensure that the issue should be resolved within defined TAT.• Configuration and maintenance of Desktop, laptop, servers, file server, printer servers, printers and other peripherals.• Installation, Configuration & Maintenance of multiple operating systems including Windows 7/10, Windows Server, MAC OS, Linux, etc.• Installation and configuration of application software including Microsoft Office, Office 365, Outlook and other software.• Coordinate with 3rd party vendors to compete for better pricing, procurement, support and warranty claims.• Managing and administering assets record and Inventory Management System.• Implement procedures to improve remote technical support, reducing time spent on each call and related outages.• Install, manage and administrator Asterisk based VoIP PBX i.e. Elastix.• Prepare desktop or laptop with all aspects for new users and provide the orientation to new users.• Preparing and maintaining procedures and guides for end-users, IT staff and guests.• Coaching & training of end users to enhance their IT skills.• Plan preventive maintenance for IT equipment.• Plan, design and implement new technologies to meet business needs and ensuring high availability and continuity of all systems and infrastructure.• Structure cabling and the configuration of network and wireless devices.• Management of CCTV System.• Execute servers and users backup on Daily, Weekly & Monthly basis and ensure the safety of important data.• Assist in IT Budgeting and costing.• Assist in IT recruiting and job description of the users.

• Planned, designed and implemented new technologies to meet business needs and ensuring high availability and continuity of all systems and infrastructure.• Administration of Active Directory, DNS, DHCP, File Server, Proxy Server, Print Server, etc.• Servers and Users backup through Symantec Backup Exec 2015 on Daily, Weekly & Monthly basis.• Supervised Helpdesk support team and ensure timely delivery of services to users.• Managed data center environmental factors like Fire separation system, UPS, Precision Cooling, Access control, CCTV, etc.• Managed IP-PBX telephony solution i.e. Trixbox and FreePBX.• Managed Dial Plans, SIPs, Trunks, Routes, Custom Context, IVR, MoH, Ring Group, etc.• Configured and deployed of different IP phones including Cisco, D-link and Grandstream.• Coaching & training of team to enhance their skill set to achieve better quality of services to users.• Managed Information Security function in accordance with established policies and guidelines.• Monitored internal control systems to ensure that appropriate information access levels and security clearances are maintained.• Maintained inventory of all software and hardware equipments.