• Delivered 450+ solar EPC projects (5kW-1MW) and improved residential project timelines by up to 35%• Monitoring of projects budgeted vs actual financial comparisons and trends over certain periods• Close monitoring of multiple projects at one time; prioritizing departmental tasks for timely deliveries • Live tracking of the project plan to keep checks on the timeline for raising issues and reporting clients • Establish project plans, tasks, resources, and ownership to ensure… Show more • Delivered 450+ solar EPC projects (5kW-1MW) and improved residential project timelines by up to 35%• Monitoring of projects budgeted vs actual financial comparisons and trends over certain periods• Close monitoring of multiple projects at one time; prioritizing departmental tasks for timely deliveries • Live tracking of the project plan to keep checks on the timeline for raising issues and reporting clients • Establish project plans, tasks, resources, and ownership to ensure that the timelines are met• Cross-departmental coordination with Supply Chain, Design, Execution, and Finance for smooth project delivery• Mentored a team of 06 to ensure smooth operations nationwide• Onsite visits of the projects for quality audits to ensure the work is being done as per SOPs • Troubleshooting and testing of the installed solar system projects to ensure their proper working • Installed a total of 400+ Bi-Directional Meters in coordination with concerned DISCOs for Net-Metering cases Show less

• Meeting prospective customers on a daily basis to present the best-suited solar systems as per requirements• Managed technical integration, project management, customer support, and program management • Provided technical troubleshooting and problem-solving for clients with installed equipment or system issues• Maintained professional relationships with existing and new clients for referral business• Provide on-site support for PV solar system commissioning, troubleshooting… Show more • Meeting prospective customers on a daily basis to present the best-suited solar systems as per requirements• Managed technical integration, project management, customer support, and program management • Provided technical troubleshooting and problem-solving for clients with installed equipment or system issues• Maintained professional relationships with existing and new clients for referral business• Provide on-site support for PV solar system commissioning, troubleshooting, and power quality site analysis• Acted as POC for any complaints related to the Net-Metering of the installed solar systems Show less

• Performed and observed control room operations and activities with NPL shift engineers• Performed planned maintenance activity of ABB and Converteam alternators• Worked on annual maintenance of 132 kV switchyard • Worked on planned maintenance activity of HFO Wartsila Engine (18V46), MV/LV panels, and switchgear

• Adapted Customer-centric approach to provide technical assistance regarding Broadband and DSL-related issues• Coordinated with the NOC, SD, and field staff regarding technical issues in Broadband services • Dealt and managed 600+ customer complaints ensuring the highest level of customer satisfaction • Reduced customer complaint resolution time by 23% • Managed a team of 7 members to provide call, email, and chat support• Improved complaint resolution strategies with the… Show more • Adapted Customer-centric approach to provide technical assistance regarding Broadband and DSL-related issues• Coordinated with the NOC, SD, and field staff regarding technical issues in Broadband services • Dealt and managed 600+ customer complaints ensuring the highest level of customer satisfaction • Reduced customer complaint resolution time by 23% • Managed a team of 7 members to provide call, email, and chat support• Improved complaint resolution strategies with the use of the latest strategies• Awarded as the Best Technical Support Coordinator for the year 2016 Show less