Irfan Hasan Email & Phone Number

United Kingdom

• Managed check-in & check-out processes, delivering an exceptional first impression & contributing to high guest satisfaction.• Managed & resolved customer complaints, building trust & increasing positive reviews on Google and Booking.com• Organised & led social activity tours, fostering an engaging and inclusive environment amongst all guests • Promoted and sold private tours, enhancing the overall guest experience and increasing hostel revenue• Handled booking… Show more • Managed check-in & check-out processes, delivering an exceptional first impression & contributing to high guest satisfaction.• Managed & resolved customer complaints, building trust & increasing positive reviews on Google and Booking.com• Organised & led social activity tours, fostering an engaging and inclusive environment amongst all guests • Promoted and sold private tours, enhancing the overall guest experience and increasing hostel revenue• Handled booking inquiries and modifications efficiently across various channels, maintaining accurate guest records• Managed payments, administrative tasks & general filing, facilitating quick retrieval of records and accurate file management • Trained & supervised other volunteers in handling complex inquiries, leading to improved skills & confidence amongst team • Addressed & resolved customer complaints, building trust & increasing positive reviews on Google and Booking.com• Organised & led social activity tours, fostering an engaging and inclusive environment amongst all guests• Promoted and sold private tours, enhancing the overall guest experience and increasing hostel revenue• Handled booking inquiries and modifications efficiently across various channels, maintaining accurate guest records• Managed payments, administrative tasks & general filing, facilitating quick retrieval of records and accurate file management• Trained & supervised other volunteers in handling complex inquiries, leading to improved skills & confidence amongst team Show less

Remote

• Managed VIP clients, ensuring satisfaction with order process, closing $400K in annual OTC cryptocurrency trades• Provided full sales cycle support & troubleshooting, achieving an 80% client retention rate & improved client feedback• Identified new business opportunities through outbound calls & email, driving a 2% increase in VIP client base• Gathered customer insights and feedback for product team, enhancing user experience and addressing client needs

Remote

Fraud Investigation Specialist for Cryptocurrency On-Ramp • Retained $500K in revenue by implementing fraud prevention strategies and measures, which led to a decrease in customer chargebacks by 26%• Investigated and prevented cryptocurrency fraud and scams, leading to an 82% avg fraud detection rate• Analyzed fraudulent orders by assessing customer data & suspicious activity to achieve a 75% success rate• Conducted telephone & video interviews with potential… Show more Fraud Investigation Specialist for Cryptocurrency On-Ramp • Retained $500K in revenue by implementing fraud prevention strategies and measures, which led to a decrease in customer chargebacks by 26%• Investigated and prevented cryptocurrency fraud and scams, leading to an 82% avg fraud detection rate• Analyzed fraudulent orders by assessing customer data & suspicious activity to achieve a 75% success rate• Conducted telephone & video interviews with potential scam victims and successfully identified 90%• Reduced scam cases by 60% by creating new SIFT fraud rules for customers from high-risk countriesafter identifying new scams, fraudulent order patterns and trends• Developed call scripts and scam detection email templates, leading to early detection of scam cases and an overall reduction in fraudulent orders• Created fraud awareness training for global employees to increase awareness of scams which led to early scam detection and prevention across operations team Show less

Kingston Upon Thames, United Kingdom

• Managed 200 high revenue accounts through outbound calls & email campaign, generating £274K in sales• Consulted with clients to understand needs & provide effective solutions, closing £77K in Q1 sales• Delivered prompt support addressing client inquiries and concerns, boosting client satisfaction & repeat business

London, United Kingdom

• Managed & developed effective relationships with 25 high revenue accounts, generating £1M in annual sales• Exceeded £125K new sales quota by 105-125% over five consecutive quarters through effective sales consultation• Achieved an 85% account renewal rate through strong cross-functional collaboration and project management• Surpassed client expectations through timely and accurate project delivery, earning the Q3 2017 Top Salesman award

London, United Kingdom

$10 million in B2C insurance sales for Fortune 500 financial services provider. Drove exceptional CX to help achieve Satmetrix net promoter benchmark category leader award in customer service excellence. • Closed $10 million of auto and property insurance policies, averaging 170% of quota through consultative sales • Maintained 70% retention rates through understanding and resolving customer problems and promoting membership value• Consistently Achieved 5 star customer… Show more $10 million in B2C insurance sales for Fortune 500 financial services provider. Drove exceptional CX to help achieve Satmetrix net promoter benchmark category leader award in customer service excellence. • Closed $10 million of auto and property insurance policies, averaging 170% of quota through consultative sales • Maintained 70% retention rates through understanding and resolving customer problems and promoting membership value• Consistently Achieved 5 star customer satisfaction ratings through providing excellent levels of customer service Show less

Whyteleafe

• Database administration (Oracle SQL)• User acceptance testing • Created training material and conducted workshops• Responsible for training 4 departments

Bachelor Of Arts (Ba), Audio Production, 2:1

City And Guilds, Sound Engineering, Distinction