Irfan Hasan Email & Phone Number

United Kingdom

• Managed check-in & check-out processes, delivering an exceptional first impression & contributing to high guest satisfaction.
• Managed & resolved customer complaints, building trust & increasing positive reviews on Google and Booking.com
• Organised & led social activity tours, fostering an engaging and inclusive environment amongst all guests
• Promoted and sold private tours, enhancing the overall guest experience and increasing hostel revenue
• Handled booking… Show more
• Handled booking inquiries and modifications efficiently across various channels, maintaining accurate guest records

Remote

• Managed VIP clients, ensuring satisfaction with order process, closing $400K in annual OTC cryptocurrency trades
• Provided full sales cycle support & troubleshooting, achieving an 80% client retention rate & improved client feedback
• Identified new business opportunities through outbound calls & email, driving a 2% increase in VIP client base
• Gathered customer insights and feedback for product team, enhancing user experience and addressing client needs

Remote

• Fraud Investigation Specialist for Cryptocurrency On-Ramp
• Retained $500K in revenue by implementing fraud prevention strategies and measures, which led to a decrease in customer chargebacks by 26%
• Investigated and prevented cryptocurrency fraud and scams, leading to an 82% avg fraud detection rate
• Analyzed fraudulent orders by assessing customer data & suspicious activity to achieve a 75% success rate
• Conducted telephone & video interviews with potential… Show more Fraud Investigation Specialist for Cryptocurrency On-Ramp
• Conducted telephone & video interviews with potential scam victims and successfully identified 90%

Kingston Upon Thames, United Kingdom

• Managed 200 high revenue accounts through outbound calls & email campaign, generating £274K in sales
• Consulted with clients to understand needs & provide effective solutions, closing £77K in Q1 sales
• Delivered prompt support addressing client inquiries and concerns, boosting client satisfaction & repeat business

London, United Kingdom

• Managed & developed effective relationships with 25 high revenue accounts, generating £1M in annual sales
• Exceeded £125K new sales quota by 105-125% over five consecutive quarters through effective sales consultation
• Achieved an 85% account renewal rate through strong cross-functional collaboration and project management
• Surpassed client expectations through timely and accurate project delivery, earning the Q3 2017 Top Salesman award

London, United Kingdom

• $10 million in B2C insurance sales for Fortune 500 financial services provider. Drove exceptional CX to help achieve Satmetrix net promoter benchmark category leader award in customer service excellence.
• Closed $10 million of auto and property insurance policies, averaging 170% of quota through consultative sales
• Maintained 70% retention rates through understanding and resolving customer problems and promoting membership value
• Consistently Achieved 5 star customer… Show more $10 million in B2C insurance sales for Fortune 500 financial services provider. Drove exceptional CX to help achieve Satmetrix net promoter benchmark category leader.
• Consistently Achieved 5 star customer satisfaction ratings through providing excellent levels of customer service Show less

Whyteleafe

• Database administration (Oracle SQL)
• User acceptance testing
• Created training material and conducted workshops
• Responsible for training 4 departments

Bachelor Of Arts (Ba), Audio Production, 2:1

City And Guilds, Sound Engineering, Distinction