Irfan Khan Email & Phone Number

A result oriented professional with more than 18 years of experience in IT infrastructure services. Having played various techno functional & leadership roles in Service management, Delivery, Operations, IT transformation/separation programs, Transition & Program mgmt. Tremendous experience in process setup & service improvement , diverse technical exposure in handling Service Delivery/ Environment management/Batch Monitoring/ Event monitoring/Production support/Application/Command Centre/Service desk projects across geographies, Customer Relationship Management and onsite co-ordination.Key skills include: • IT Service Delivery, Data Platforms, Data Science, Data Management, Visualization(QlikSense,Power BI),Test Environment services, Identity and Access Management Cloud Computing(AWS/Azure), DevOps• Service Transition/Transformation, Agile project management & Scrum• Resource Management, Team Handling• Business Analysis & Business Development• Onsite Project/Program Manager• IT Project & Program Management• End-to End IT Service Management• Stakeholder & Vendor Management, Resource & Contractor performance appraisal management • Versatile Experience in projects and operations by managing multiple teams• Extensive experience in infrastructure management & handling non production environment estate of over 400 servers• Exposure to complex projects execution for few of the leading BFS customers in UK and US , Energy companies• Involved in Financial activities – Revenue leakage, resource fulfilment, forecasting, Invoicing, Financial CP Margin and BudgetExcellent portfolio management through effective platform demand and supply; resource planning ,allocation, and escalation and manage the deliverable in challenging environments.

Listed skills include Project Management, Project Delivery, It Service Management, Service Delivery, and 7 others.