Bachelor of Agribusiness Universitas Sultan Ageng Tirtayasa, Banten. Having more than 2 years of experience in Internet and Start-up company, especially in Digital Telecommunications and e-Commerce Industry.I am adaptable, highly attention to detail, eager to learn a new things, good analytical skill, have sense of responsibility, and desired to explore multiple duties in operations. Key competencies:- Operations- Customer Operation- Order ManagementTechnologies:- Zendesk- Salesforce- Microsoft OfficePlease contact me at bebasirfan@gmail.com to find out how I might contribute and add value to your organization.
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Workforce And Customer Data AnalystFlipJakarta, Indonesia -
Workforce & Customer Data AnalystFlip Dec 2023 - PresentYogyakarta, Indonesia
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Performance ManagementFlip Jan 2023 - Dec 2023Depok, West Java, Indonesia- BAU reports- RTFM (Real Time Floor Monitoring)- WFM (Work-Force Management) for inhouse agents
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Operational Reconcilliation And SettlementFlip Mar 2022 - Jan 2023Depok, West Java, Indonesia- Monitors daily transactions between customer/merchant accounts and Flip settlement accounts- Perform reconciliation of all company settlement account balances and transactions- Follow up discrepancies on transactions and account balances- Perform daily projections of settlement account balances requirement- Prepare regular settlement account movement reports and analysis- Liaise with banks and partners related to settlement account management and processes
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Transaction OfficerFlip Aug 2021 - Mar 2022Depok, West Java, Indonesia- Cooperated with Bank and Merchant Partner for payment processing- Daily PIC for day-to-day operation- Supervise and coaching new employees in transaction team
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Operational TransactionFlip.Id Apr 2020 - Aug 2021Depok, West Java, Indonesia- Managing and responsible all incoming transaction process from user for Local, International transfer, and also Digital Product- Ensure that all incoming transactions will be successful according to the SLA- Coordinating with the support team in resolving customers transaction issues- Monitoring all incoming transaction (from user make a transactions until the transaction being successful) and cooperated with various parties to analyse any cases relating to the transactions
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Order Management AssociateCircles.Life May 2019 - Feb 2020Greater Jakarta Area, Indonesia- Handling customer order management across the countries of services (Singapore, Australia) such as checking Documents Approval/e-KYC and order fulfillment including credit checks.- Monitoring orders to ensure processing and delivery.- Work closely with the customer service team to provide level 2 support in resolving customer’s issues- Involve in preparing ID launch with the Marketing team, such as competitor analysis, ecosystem project, and product development.- Drafting WI and SOP for Order Management Process. -
Operations AnalystShopee Jan 2018 - May 2019Greater Jakarta Area, Indonesia- Handle customer inquiries to sellers & buyers.- Manage and resolve customer relations issues & escalations.- Document call center processes & FAQs, and work on continuous process improvement.- Checking an indications of a fraud accounts.- Listing prohibited products. -
Field OperationsMinistry Of Agriculture, Republic Of Indonesia Oct 2017 - Nov 2017Banten Province, IndonesiaTo ensure the seed distribution, manure, etc to the farmers and controlling the use of production tools. -
Internship StudentPt. Perkebunan Nusantara Viii Jan 2017 - Feb 2017Malabar, Bandung• Maintain and harvest tea leaves at the tea plantation• Monitoring of production process at the factory
Irfan - Education Details
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Gpa 3,45 Out Of 4
Frequently Asked Questions about Irfan -
What company does Irfan - work for?
Irfan - works for Flip
What is Irfan -'s role at the current company?
Irfan -'s current role is Workforce and Customer Data Analyst.
What schools did Irfan - attend?
Irfan - attended Universitas Sultan Ageng Tirtayasa.
Who are Irfan -'s colleagues?
Irfan -'s colleagues are Asti Astiti, Rahadian Reza Rizaldy, Aubert Oktaviantono, Muhammad Raihan Fajri, Gurpreet Jhamat, Mukhlis Muas, Ashu Dwivedi.
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