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Irfan - Email & Phone Number
Workforce and Customer Data Analyst
at
Flip
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Workforce and Customer Data Analyst
Location
Jakarta, Indonesia
Company size
Who is Irfan -? Overview
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Quick answer
Irfan - is listed as Workforce and Customer Data Analyst at Flip, a with 589 employees, based in Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Irfan -.
Irfan - previously worked as Workforce & Customer Data Analyst at Flip and Performance Management at Flip. Irfan - holds Bachelor'S Degree, Agribusiness/Agricultural Business Operations, Gpa 3,45 Out Of 4 from Universitas Sultan Ageng Tirtayasa.
Company email context
Email format at Flip
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Flip
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Profile bio
About Irfan -
Bachelor of Agribusiness Universitas Sultan Ageng Tirtayasa, Banten. Having more than 2 years of experience in Internet and Start-up company, especially in Digital Telecommunications and e-Commerce Industry.I am adaptable, highly attention to detail, eager to learn a new things, good analytical skill, have sense of responsibility, and desired to explore multiple duties in operations. Key competencies:- Operations- Customer Operation- Order ManagementTechnologies:- Zendesk- Salesforce- Microsoft OfficePlease contact me at bebasirfan@gmail.com to find out how I might contribute and add value to your organization.
Current workplace
Irfan -'s current company
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10 roles
Irfan - work experience
A career timeline built from the work history available for this profile.
Workforce & Customer Data Analyst
Current
Dec 2023 - Present
Performance Management
- BAU reports- RTFM (Real Time Floor Monitoring)- WFM (Work-Force Management) for inhouse agents
Jan 2023 - Dec 2023
Operational Reconcilliation And Settlement
- Monitors daily transactions between customer/merchant accounts and Flip settlement accounts- Perform reconciliation of all company settlement account balances and transactions- Follow up discrepancies on transactions and account balances- Perform daily projections of settlement account balances requirement- Prepare regular settlement account movement reports and analysis- Liaise with banks and partners related to settlement account management and processes
Mar 2022 - Jan 2023
Transaction Officer
- Cooperated with Bank and Merchant Partner for payment processing- Daily PIC for day-to-day operation- Supervise and coaching new employees in transaction team
Aug 2021 - Mar 2022
Operational Transaction
- Managing and responsible all incoming transaction process from user for Local, International transfer, and also Digital Product- Ensure that all incoming transactions will be successful according to the SLA- Coordinating with the support team in resolving customers transaction issues- Monitoring all incoming transaction (from user make a transactions until the transaction being successful) and cooperated with various parties to analyse any cases relating to the transactions
Apr 2020 - Aug 2021
Order Management Associate
- Handling customer order management across the countries of services (Singapore, Australia) such as checking Documents Approval/e-KYC and order fulfillment including credit checks.- Monitoring orders to ensure processing and delivery.- Work closely with the customer service team to provide level 2 support in resolving customer’s issues- Involve in preparing ID launch with the Marketing team, such as competitor analysis, ecosystem project, and product development.- Drafting WI and SOP for Order Management Process.
May 2019 - Feb 2020
Operations Analyst
- Handle customer inquiries to sellers & buyers.- Manage and resolve customer relations issues & escalations.- Document call center processes & FAQs, and work on continuous process improvement.- Checking an indications of a fraud accounts.- Listing prohibited products.
Jan 2018 - May 2019
Field Operations
To ensure the seed distribution, manure, etc to the farmers and controlling the use of production tools.
Oct 2017 - Nov 2017
Internship Student
• Maintain and harvest tea leaves at the tea plantation• Monitoring of production process at the factory
Jan 2017 - Feb 2017
Team & coworkers
Colleagues at Flip
Other employees you can reach at flip.id. View company contacts for 589 employees →
AR
Aditya Rakhman
Colleague at FlipWest Java, Indonesia
View →
RA
Rifqi Aflahi
Colleague at FlipKecamatan Cilacap Selatan, Central Java, Indonesia
View →
GE
Geraldo Eky
Colleague at FlipSleman, Yogyakarta, Indonesia
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BI
Bambang Ismoyo
Colleague at FlipJakarta Metropolitan Area, Indonesia
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SG
Sirisha Golla
Colleague at FlipHyderabad, Telangana, India
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DS
Dyandra Saraswati
Colleague at FlipJakarta Metropolitan Area, Indonesia
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AM
Ade Mahmud F
Colleague at FlipBandung, West Java, Indonesia
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MG
Maish Gupta
Colleague at FlipNew Delhi, Delhi, India
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GN
Gista Nugroho
Colleague at FlipYogyakarta, Indonesia
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DP
Deepansh Pal
Colleague at FlipBudaun, Uttar Pradesh, India
View →
Aditya Rakhman
Colleague at FlipWest Java, Indonesia
View →
RA
Rifqi Aflahi
Colleague at FlipKecamatan Cilacap Selatan, Central Java, Indonesia
View →
GE
Geraldo Eky
Colleague at FlipSleman, Yogyakarta, Indonesia
View →
BI
Bambang Ismoyo
Colleague at FlipJakarta Metropolitan Area, Indonesia
View →
SG
Sirisha Golla
Colleague at FlipHyderabad, Telangana, India
View →
DS
Dyandra Saraswati
Colleague at FlipJakarta Metropolitan Area, Indonesia
View →
AM
Ade Mahmud F
Colleague at FlipBandung, West Java, Indonesia
View →
MG
Maish Gupta
Colleague at FlipNew Delhi, Delhi, India
View →
GN
Gista Nugroho
Colleague at FlipYogyakarta, Indonesia
View →
DP
Deepansh Pal
Colleague at FlipBudaun, Uttar Pradesh, India
View →
1 education record
Irfan - education
FAQ
Frequently asked questions about Irfan -
Quick answers generated from the profile data available on this page.
What company does Irfan - work for?
Irfan - works for Flip.
What is Irfan -'s role at Flip?
Irfan - is listed as Workforce and Customer Data Analyst at Flip.
Where is Irfan - based?
Irfan - is based in Jakarta, Indonesia while working with Flip.
What companies has Irfan - worked for?
Irfan - has worked for Flip, Flip.Id, Circles.Life, Shopee, and Ministry Of Agriculture, Republic Of Indonesia.
Who are Irfan -'s colleagues at Flip?
Irfan -'s colleagues at Flip include Aditya Rakhman, Rifqi Aflahi, Geraldo Eky, Bambang Ismoyo, and Sirisha Golla.
How can I contact Irfan -?
You can use AeroLeads to view verified contact signals for Irfan - at Flip, including work email, phone, and LinkedIn data when available.
What schools did Irfan - attend?
Irfan - holds Bachelor'S Degree, Agribusiness/Agricultural Business Operations, Gpa 3,45 Out Of 4 from Universitas Sultan Ageng Tirtayasa.
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