Irfan Shaikh Email and Phone Number

IELTS, Job Placement Skills, Corporate Training, Soft Skills, Spoken English

Spoken English/ IELTS/ Personality Development/ Public Speaking/ Resume Writing/ Interview Preparation & Train the trainer

• Working & Checking for US Employee Retirement Benefit under 401 (K) Plan. It includes Processes like Distribution, Loans, Rollovers, and Withdrawals (subtype – 2,3,5,8,10,12,15,20,25,30,100)• Later moved to a pilot process – CTS, Client Transaction Services.• New hire training plan, Allocation of Work load, handling escalations, and RCA.• Mentoring new joiners and helping them in the challenging situations.• Fully responsible of the Team Management for their leaves, Weekly & monthly performance report, Error Analysis, Dash boards as review, Queue Management, Break management.• Ensure no Escalations from Trainers, Leaders, Peers and Business partners.

• Working & Checking for US Employee Retirement Benefit under 401 (K) Plan. It includes Processes like Distribution, Loans, Rollovers, and Withdrawals (subtype – 2,3,5,8,10,12,15,20,25,30,100)• Later moved to a pilot process – CTS, Client Transaction Services.• New hire training plan, Allocation of Work load, handling escalations, and RCA.• Mentoring new joiners and helping them in the challenging situations.• Fully responsible of the Team Management for their leaves, Weekly & monthly performance report, Error Analysis, Dash boards as review, Queue Management, Break management.• Ensure no Escalations from Trainers, Leaders, Peers and Business partners.

• Working & Checking for US Employee Retirement Benefit under 401 (K) Plan. It includes Processes like Distribution, Loans, Rollovers, and Withdrawals (subtype – 2,3,5,8,10,12,15,20,25,30,100)• Later moved to a pilot process – CTS, Client Transaction Services.• New hire training plan, Allocation of Work load, handling escalations, and RCA.• Mentoring new joiners and helping them in the challenging situations.• Fully responsible of the Team Management for their leaves, Weekly & monthly performance report, Error Analysis, Dash boards as review, Queue Management, Break management.• Ensure no Escalations from Trainers, Leaders, Peers and Business partners.

• Working & Checking for US Employee Retirement Benefit under 401 (K) Plan. It includes Processes like Distribution, Loans, Rollovers, and Withdrawals (subtype – 2,3,5,8,10,12,15,20,25,30,100)• Later moved to a pilot process – CTS, Client Transaction Services.• New hire training plan, Allocation of Work load, handling escalations, and RCA.• Mentoring new joiners and helping them in the challenging situations.• Fully responsible of the Team Management for their leaves, Weekly & monthly performance report, Error Analysis, Dash boards as review, Queue Management, Break management.• Ensure no Escalations from Trainers, Leaders, Peers and Business partners.

resigned for professional & career growth.