• Provide IT Consultancy Services to Customers & Manage IT Infrastructure & Servers.• Playing pivotal role to convert Customer requirements into Reality.• Configure and maintain tenants on Microsoft 365 & Azure• Managing internet/network traffic through firewall polices, Site to site and client VPN.• Collaborating with customers on technical aspects for potential solutions considering Disaster Recovery and High Availibility.• Administration on Windows Server Systems, Virtual Centers & Data Center.• Working With Infrastructure Team to Design, Implement and Administration Infrastructure Solution to Improve Customer Platforms.• Migration of IT Infrastructure & Servers to Cloud platform Microsoft Azure.• Successfully complete IT reform project on one of the client that includes standard OS installation/upgrade to all client machines with windows 10 OS, AV installation and configuration, WSUS and backup solution.

• Resolved complex Level 3 incidents, requests (REQs), and requests for change (RFCs).• Proactively addressed issues identified by monitoring tools to keep data center uptime.• Collaborated with vendors to resolve technical challenges and ensure prompt issue resolution.• Owned and administered the enterprise-wide SCCM environment.• Assisted patch management and site support teams, improving software distribution.• Directed comprehensive backup and restoration protocols for critical applications and data using Commvault, ensuring 99.9% data integrity and reducing downtime by 50% across all systems.• Oversaw modern technology implementation, patching of running environments, and adherence to security protocols.• Optimized VMware environment by balancing virtual machine resources, resulting in a 40% increase in system efficiency and a 25% reduction in downtime across the organization.• Maintained standardized golden image templates for streamlined VM provisioning.• Reviewed application team requests and allocated data center resources effectively.• Participated in weekly CRB (Change Review Board) and SIR (Significant Incident Review) meetings.• Prepared reports for SOX compliance and management on a regular basis.• Developed and implemented 15 detailed SOPs for new projects, streamlining processes and enhancing L1 & L2 support team efficiency, resulting in a 35% reduction in escalated tickets.• Provided infrastructure support for a wide range of applications including Active Directory, DNS, Exchange, SharePoint, ERP, EDI, virtualized servers, and more.• Fulfilled after-hours and emergency on-call responsibilities to ensure continuous system operation.

Oversaw infrastructure services, ensuring smooth operations and high availability

Possesses expertise in designing, deploying, and managing IT infrastructure components, including servers, storage, networking, and security solutions.

• Developed and managed custom SharePoint web parts that enhanced internal portals, streamlining document sharing, information collaboration, and user experience.• Microsoft SQL server database administrator

• Developed and supported custom applications, driving improvements in business process automation and operational efficiency.• Microsoft SQL server database administrator

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