Irfan Syah Email and Phone Number
Hello, I'm Irfansyah! As a seasoned Supply Chain Planner with over 1 years of experience, I excel in optimizing supply chain processes to ensure efficiency, cost-effectiveness, and customer satisfaction. My expertise lies in demand forecasting, inventory management, and supplier coordination. I have a proven track record of implementing strategic improvements that enhance operational performance and drive business growth. I am passionate about leveraging data analytics and innovative solutions to solve complex supply chain challenges and deliver sustainable results.As a dedicated Operation Specialist, I specialize in enhancing operational efficiency and effectiveness across various industries. My background in operations management, process optimization, and project management allows me to identify opportunities for improvement and implement solutions that drive performance. I am skilled in data analysis, risk management, and continuous improvement methodologies such as Lean and Six Sigma. My goal is to ensure that operations run smoothly and contribute to the overall success of the organization.Let's connect!
Aizen Indonesia
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Operations SpecialistAizen Indonesia Feb 2024 - PresentJakarta, Indonesia• Coordinate with all related parties (e.g. electric vehicle dealers and internal team) on bike deliveries to the customers B2B and B2C• Ensure the electric vehicle ownership documents are complete and stored properly• Ensure electric vehicle maintenance is regularly performed• Control vehicle status and location accuracy for each electric vehicle• Communicate with bike workshops/dealers for any problems in the electric vehicle (e.g. unit replacement, batteries, etc)• Handle day-to-day operation of the electric vehicle fleet (distribution, monitoring, maintenance, and insurance claims)• Prepare and submit electric vehicle insurance claim to the insurance company, also ensuring that the claim is successfully disbursed• Collaborate with other departments for any system and operational improvements
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Supply Chain PlannerSmoot Motor Aug 2022 - Feb 2024Jakarta, Indonesia- Collaborate with sales, marketing, and production teams to create accurate demand forecasts for products or services. This involves analyzing historical sales data, market trends, and other relevant factors.- Maintain optimal inventory levels to meet customer demand while minimizing carrying costs. This includes setting reorder points, safety stock levels, and order quantities.- Work closely with production or manufacturing teams to ensure that production schedules align with demand forecasts. Adjust production plans as needed to meet changing demand.- Develop efficient distribution and logistics plans to ensure products are delivered to customers on time and cost-effectively. -
Customer Relationship Management SpecialistBenesse Indonesia Apr 2020 - Jan 2022Jakarta, Jakarta Raya, Indonesia* Collecting data about customers, including preferences, needs, and purchase history, in order to understand customers better.* Building strong interactions with customers through various channels, such as email, phone, online chat, or social media.* Analyzing customer data and using it to improve the customer experience. * Developing products or services that can meet customer needs. * Handling customer complaints quickly and effectively.* Ensuring that customers remain loyal and provide long-term benefits. -
Call Center AgentKpsg Official Aug 2019 - Apr 2020Jakarta, Jakarta Raya, IndonesiaKlien : PT Multifortuna Sinardelta (Kodomo Challenge)* Answering customer inquiries about products effectively through Telephone, Email, Instagram, * Facebook, Live Chat, and WhatsApp* Reporting and following up on customer complaints to other departments / relevantparties* Providing information (education) and promoting products to customers* Communicating and following up on the latest responses / results in the complaint handling process with the relevant team / department, to ensure that all customer complaints have been handled properly and meet the agreed service level* Providing the best solution for customers to solve the problems they face.* Informing billing and subscription contract payment methods through Telephone and WhatsApp. -
Call Center AgentPt Vads Indonesia Mar 2018 - Jul 2019IndonesiaKlien : PT Multifortuna Sinardelta (Kodomo Challenge)* Answering customer inquiries about products effectively through Telephone, Email, Instagram, * Facebook, Live Chat, and WhatsApp* Reporting and following up on customer complaints to other departments / relevantparties* Providing information (education) and promoting products to customers* Communicating and following up on the latest responses / results in the complaint handling process with the relevant team / department, to ensure that all customer complaints have been handled properly and meet the agreed service level* Providing the best solution for customers to solve the problems they face.* Informing billing and subscription contract payment methods through Telephone and WhatsApp. -
Call Center AgentPt Vads Indonesia Jul 2016 - Mar 2018IndonesiaKlien : PT MNC Kabel Mediacom (MNC Play)* Reporting and following up on customer complaints to other departments / relevant parties* Providing information and promoting products or services to customers* Communicating and following up on the latest feedback / results in the complaint handling process with relevant teams / departments, to ensure all customer complaints have been properly handled and meet service level agreements* Providing the best solutions for customers for the issues they face* Sending SMS Blasts to customers affected by internet disruptions.
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Customer Service StaffAdira Motor Nov 2014 - Nov 2015Cikarang Selatan, Jawa Barat, Indonesia* Transferring funds from one account to another account of the same customer (overbooking) based on confirmation from the Collection team.* Serving customer data updates.* Assisting in applying for motor vehicle registration.* Assisting in applying for early settlement.* Handling and resolving customer complaints related to existing financing products.* Assisting in obtaining the customer's vehicle ownership certificate after full payment.* Handling the process of customer insurance claims.
Irfan Syah Education Details
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Sma MalidarPhysics
Frequently Asked Questions about Irfan Syah
What company does Irfan Syah work for?
Irfan Syah works for Aizen Indonesia
What is Irfan Syah's role at the current company?
Irfan Syah's current role is Driving Excellence in Supply Chain Planning and Execution I Enhancing Operational Efficiency and Effectiveness.
What schools did Irfan Syah attend?
Irfan Syah attended Universitas Terbuka, Sma Malidar.
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Irfan syah
Superintendent At Pt Solusi Bangun Indoneisa Previous Known Pt Holcim IndonesiaWest Java, Indonesia -
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