Irfan Muhammad Email & Phone Number

Karachi

- Managing team effectively to ensure they are motivated and deliver business goals on time in a seamless manner.- Provide level 2 support per request from various constituencies. Investigate and troubleshoot issues. - Install, configure, upgrade, and maintain Windows Server operating systems (2008, 2012, 2016, 2019, 2022) in physical and virtualized environments.- Monitor server performance and capacity planning, implementing necessary adjustments to ensure optimal performance and scalability.- Implement and maintain security measures to protect server infrastructure from unauthorized access, viruses, and other security threats.- Collaborate with other IT teams and stakeholders to plan and implement server-related projects, such as server migrations, upgrades, and patch management.- Develop and maintain documentation related to server configurations, processes, and procedures.- Liaison with the vendors, Information Security department and IT solutions for the successful closing of the projects.- Comply with the External & Internal Audit and Info Sec recommendations.- Managing IPSWITCH WS_FTP Server to securely transfer files.- Application Monitoring such as web applications, application servers, web server, databases, systems using ManageEngine Application Manager 15.- Administering File Integrity Monitoring using NNT Change Tracker Enterprise Generation 7 for any security and compliance initiative.- Enforcing CIS benchmarks and other security procedures on the Windows and SQL database servers.- Monitor, configuration, troubleshoot and resolve issues related to IIS, web applications, Reverse proxy and FTP.- Oversee the deployments, patching and migration of business-critical applications.- Looking after the Change management, Incident Management and Problem management part of organization’s system.- Responsible for administering and in-place upgrade of different versions of Microsoft SQL Servers including 2008, 2012, 2016, 2017, 2019.

Karachi, Pakistan

- Deputed at HBL Plaza to work with Windows Operational team.- Responsible for harden Windows Server 2008 R2, Windows Server 2012 R2, SQL Server 2008, SQL Server 2012 R2 for establishing a secure configuration posture.- Responsible for Application Performance Monitoring using Manage Engine Application Manager to proactively monitor business applications.- Oversee the deployments, patching and migration of business critical applications.- Liaison with the vendors, Information Security department and IT solutions for the successful closing of the projects.- Looking after the Change management, Incident Management and Problem management part of organization’s system.- Responsible for SQL Server Database Backup & Restoration. - Managing IPSWITCH WS_FTP (FTP, SFTP, FTPS) Server to securely transfer files.- Keeping secure out-of-support or un-patchable systems from vulnerabilities using Trend Micro Vulnerability Protection- Administering File Integrity Monitoring using NNT Change Tracker Enterprise for any security and compliance initiative.- Responsible for making Key Performance Indicators report for Higher Management.

Karachi, Pakistan

- Maintain all operations systems and perform all emergency functions required for smooth operation.- Administer all service requests and provide resolutions to achieve required goals. - Documents all records for equipments, prepare time sheets and administer back up equipments at all times. - Responsible for making any IT related decision in case of Manager absence. - Responsible for managing Print Server (Repotec, D-Link, TP-Link), File Server, Anti-Virus Server (TrendMicro Office Scan 2008).- Responsible for administering Loom Data Server (LDS) of around 280 looms.- Administering Microsoft Exchange 2010, Microsoft Windows 2008 R2 ADDS.- Managing Windows Server Update Services for update servers and clients.- Managing Printer Manager for centralized management of printer services.- Guide the junior members in the organization - Maintain inventory for equipments keep records of warranty for all tools and equipments. - Troubleshoot Network & System related issues.- Responsible for installation of Linux for Oracle and backup restoration of Oracle application.- Responsible for database back-up of HRMS server, LDS server.- Responsible for all Form, Menu, Reports placement on ERP server.- Administering ESXi 5 server.- Responsible for making images of Windows system using Acronis True Image 2013 & Disk Partitioning using Acronis Disk Director.- Managing and troubleshooting Radio-Link connectivity with the help of vendor.- Successfully implement File Server on Windows Server 2008 R2 with FSRM, File Screening, Disk Quota.- Successfully implement RAID 1 on Dell PowerEdge T420, T210 II and PE2900 servers using PERC controllers.

Dubai, Uae

- Remotely support ORIONCARBON via FIT (Freudenberg IT) portal.- Provide 2nd and 3rd level support to 16000 users in three continents and more than 100 sites.- Support regions areAISA, EUROPE, and AMERICA.- Administering AD DS for creating users.- Troubleshooting of users through Active Directory, DNS and DHCP.- Troubleshooting of different software’s like, Picasso, Mozy and VPN issues.- Administering Microsoft Exchange 2010.- Provide on-site support to clients located in UAE.- Provide outstanding customer support in all over the world through phone call using Microsoft Lync 2010 and using Ticketing System of FIT.- Daily task includes Monitoring of customer issues and solving those issues.- Monthly tasks to Remotely Update Server 2008, Lync Server, File Server and Hyper-V servers at GAB head office Germany.

Karachi, Pakistan

- Managing Company LAN equipment and related services.- Leading small engineering teams in implementation issues.- Managing internet security using ISA 2004 as Edge Firewall.- Real time HTTP traffic monitoring using GFI WebMonitor 2009.- Support, monitor, test and troubleshoot hardware and software problems.- Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.- Maintaining and creating all documents related to implemented network.- Implementing and administering common TCP/IP based services, including DNS, DHCP, HTTP, FTP, and SMTP etc.- Managing company’s Wi-Fi routers to provide Wireless connectivity including Linksys, ZyXEL, and TP-LINK.- Responsible for installing appropriate service pack, patches, hot fixeson servers and workstations.- Managing Windows 2003 Active Directory, OU, and user accounts.- Managing and Administering Additional Domain Controller.- Responsible for creating set of rules for user and computer accounts using Group Policy.- Responsible for Installation, Backup of Oracle 9i database server.- Managing and administering Roaming Profiles.- Maintain and troubleshoot e-mail services.- Perform additional duties as assigned by management.- Monitoring and managing printing using Printer Activity Monitor for printer’s usage. Monitors and controls printer activity. Provide detailed printing statistics and snapshots of printed documents.

Karachi, Pakistan

- Administering and managing Windows 2003 Active Directory.- Responsible for creating user accounts on Active Directory.- Managing Intrusion Detection and Prevention and provide Network based and gateway based protection from threats and intruders and attacks using SonicWall TZ 170 UTM device.- Responsible for centralized backup using SonicWall CDP 2440i.- Responsible for managing Linksys Wi-Fi router.- Responsible for managing ISA 2004 server.- Administering and managing Share Point Server 2003 for documents management.- Administering and managing Windows Server Update Services for centralized updating of Service packs, Patches and Hot Fixes of Windows Operating System on servers and workstations.- Responsible for Email accounts creation on Exchange 2003 server and appropriate settings on user computers using Outlook Express and Office Outlook 2003.- Provide technical assistant and support with other staff.- Responsible for all hardware inventories.- Responsible for in-house testing of new software’s before deploying them on client side.- Managing Spam and Virus protection for emails using MessageLab Anti-Spam & Anti-Virus technology;- Responsible for provide new data point for new employees.- Responsible for creating straight, cross cables.- Responsible for in house testing of different hardware and software based firewall and teach technical sales team about features of different firewalls.- Responsible for provide SonicWall Firewall product demo to different clients.- Responsible for provide pre-sales and Post-Sales support to clients.- Assist in presentation for proposals and solution presentation.- Attend meetings with clients to provide technical solutions.Achievements:- Deployment of Trend Micro InterScan Web Security Suite with URL filtering for Windows at Circuit (Pvt.) Ltd.- Deployment of SonicWall Continuous Data Protection at Pakistan Cables Karachi with Bare Metal Recovery Server and Workstation.

Master’S Degree, Networks

Microsoft Exchange 2010

Mcse 2003