Irfan Yousaf Email & Phone Number

Dubai, United Arab Emirates

Ras Al-Khaimah, United Arab Emirates

Core Competencies:-• Network and assets management• IT Help Desk support• PC Hardware/software installation & trouble-shooting • Training, Mentoring & Evaluation• Quality Assurance• Problem solving using ticketing system• Performance Reporting• User acceptance testing• IT Projects Management• Administration for Low current system installation projects • Network Administration• CCTV/Access Control System installationResponsibilities:-• Provide IT hardware support to users via the telephone, using remote desktop tools or should the need arise by attendance to users at their place of work.• Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them before they occur.• Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to Applications and Infrastructure.• Maintain a high degree of customer service for all support queries and adhere to all service management principles.• Escalating highly technical issues to the concerned teams and following up the progress.• Ensuring internal customers compliance with information security policy.• Providing Technical Support for Public and Private sector clients of the organizations.• Managing documentation and finalization of the projects as per Clients requirements (Military & Civil)• IT asset handling and management.• CMW Military Projects Handling in Low Currents Including (Voice & Data Network Installation using Cat6, Cat 6A and Fiber Optical cable, fire alarm, HVAC, PA system, Master Clock, Time Attendance,)• Management and supervision of CCTV and Access control installation• Projects completion, quality assurance and final reports passing after clients approval

Ras Al-Khaimah, United Arab Emirates

• Working with companies, colleges and Government schools to provide pre and after sales services, technical support, troubleshooting and resolving technical issues.• Coordinating with clients to improve various aspects of their business through IT solutions.• Providing onsite support and responding rapidly to user requests including college faculty and administration• Provide training sessions on demand from faculty members for updated and new applications• Designing and implementation of wired and wireless Networks• Installation of network cabling, network configuration and troubleshooting for Government Schools/Colleges• Managing backups and troubleshooting hardware/software problems• Handling all Technical, Planning & Other Sales, Purchase Activities

Ras Al-Khaimah, United Arab Emirates

• Integral IT team leader providing Network support and Administration• Managing remote connectivity between Kirby Office Date Center and other sites (Kuwait, India)• Problem solving using ticketing system• Creation of users mail accounts and their maintenance in Windows Exchange server 2003• Designing and implementation of Networks as per company policy• Performed network troubleshooting, information security and described precautions to reduce malicious code and virus infection• Establishing connectivity for Plant Machines to keep their operations working 24 Hours• Administration of Network of more than 150 computers• Installation and configuration of Network printers and accessing Wireless Network Printers using Print Server • Applying different network access policies for different group of users with the help of HO IT Team• Managing backups and troubleshooting hardware/software problems• Providing technical support and training for Employees• Managing video conferencing between Rak Office and other sites

Ras Al-Khaimah, United Arab Emirates

• Administration and providing Technical Support to all Schools for RaK Education Zone• Carrying out troubleshooting activities actively and proficiently to resolve technical issues• Provide training sessions for the faculty members and administration for updated and new applications• Designing and implementation of wired and wireless Networks• Installation of network cabling, network configuration and troubleshooting for Government Schools/Colleges• Providing technical support for the labs of all colleges and schools under RaK Education Zone• Implementation of Network security for visitors in Labs to access Internet and Network resources• Implementation of separate Network and security for ICDL Examination Department in Ministry• Computer/Network Assets Management for Rak Education Zone• Accessing remote systems of Dubai Ministry from Rak Ministry using Sedco Devices