Irfath Ramiz Email & Phone Number

Singapore

Colombo, Wp, Lk

• Automate manual tasks to improve efficiency and productivity scripting technologies.• Provide third-level application support for codegen’s critical applications.• Research on establishing cost optimization practices for cloud infrastructure for application workloads.• Provisioning, Configuring & update prod/pre-prod infrastructures using Terraform.• Managing cloud infrastructure on Oracle cloud, Azure & AWS using Terraform Templets.• Configuring and managing Continuous Integration and Continuous Deployment(CI/CD) pipelines using Azure Devops/Jenkins pipelines.• Managing security patching in both Windows and Linux and perform version upgrades in cloud managed resources effectively.• High Availability environment designing support and creating Infrastructure diagrams in cloud environments.• Root cause analysis / postmortems for any critical production issues to document the actionable findings to improve the system.• Documenting artifacts on Infra/Environments that are essential for efficient issue troubleshooting• Performance, Security scanning & availability enhancement.• Research and update with the latest technological stack updates.• Hands-on troubleshooting and maintaining Linux Distributions -Redhat/CentOS/Ubuntu Performance, Security scanning & availability enhancement.• Build monitoring, supervision, and resiliency mechanism to observe, react to, and maintain platform health and performance using Prometheus and Grafana.• Perform deployments, upgrades, configurations in a controlled, pre-production, and production environment with tight operation parameters.• Manage, review, and strengthen application server-level security of the platform systems.• Managing microservices architecture and container-based systems. (Kubernetes)• Client communication regarding technical aspect.

India

• Implementation of ‘Facetone’ Solution on open source platform related to contact centerapplication.(Clients: BOC Bank, DFCC Bank, Singer Lanka) Facetone V.7.2• Managing Team activities and leading the team as Team Leader to provide a professional customer service. (5 Members in the Team.) • Consultation in deployment and maintenance of the company’s ongoing solutions related to subscriber management in ‘prepaid Pay-Tv’ industry and contact center applications. (Duo Subscribe V.4.9, DuoContact V.5 )• Implementation of ‘Facetone’ Solution on open source platform related to contact center application. ( Clients : BOC Bank, DFCC Bank, Singer Lanka.. Etc) Facetone V.7.2• Currently deployed as an ON-SITE Senior DevOps Engineer at ‘DEN Networks’, New Delhi, India. Technologies• Linux/Unix• PostgreSQL |Redis | MongoDB | RabbitMQ | Dockers• MS SQL 2005/2008/2012 | SSRS | SSIS• Ticketing Systems Eg. Jira | Dashboard monitoring services and development.• Oracle 10g/11g• .NET, Crystal report, Java script• Windows Server 2003 to 2012

Sri Lanka

• Manage and ensure the smooth process of assigned client accounts for HRM Management Solutions. (Clients : Union Bank, Nestle Sri Lanka, British Council, Tokyo Cement etc.. )• Requirement gathering, implement a comprehensive management plan and BA documentation.• Ensured that top quality management methodologies were applied to projects and processes to consistently achieve team goals and objectives.• Requirement gathering and develop the HRIS System as per the client request.• Diagnosed and resolved HRIS Management software program problems to root causes.• Provided On-site technical assistance for assigned Clients.• Recommended configuration changes and system additions that optimized performance.• Resolved issues to meet customer satisfaction by keeping the customer updated on the case.status while maintaining an action plan for the investigation.• Identified process gaps and provide solutions that improve the HRIS System.Provided outstanding customer service as a member of a world-class team providing 7x24 support of Global Hsenid Support Center customers.• Implementation Human Resource management system.• Member of the New Product Integration team responsible for documenting new procedures, and implementing training of support engineers on all new procedures and equipment.• Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.• Work with Product Management providing feedback on issues with current products and provide input on new products.• Work closely with support functions (product/delivery/QA) to assist the sales managers to create a compelling solution/proposal.

Sri Lanka

Responsible for formatting electronic data tables and forms as per customer requirements.Working in a structured network environment using windows computers with latest data processing techniques and software / packages. Gained hand on experience in several mark-up languages such as HTML, XML and SGM

Software Engineering(Hons), Second Class, Division Two

Computer Based Business Information System, Software Engineering