- IT Support, Support daily operation by reach the user desk or by remote, handled more than 200+ users spreading over local country- Setup and clone of Windows 10 & 11 installation and backup/restore PC, done over 100+ Laptops.- Managed Network Infrastructure such as Firewall H3C, NAS Synology, AP (Unify, Omada TP-Link, Tenda).- Troubleshoot and resolve software with Windows and Mac based and hardware issues.- Installation and maintenance for device and peripherals in office; such as Fingerprint, TV, MFD Printer (HP), CCTV.- Collaborate with IT-HQ China in applying new Security Policy to all employees within 1 Month

- Handled support more than 1000+ users from various local group company and international, all by remotely, call, and reach their desk.- Managed and Maintain IT Device Peripherals; such as MFD Printer HP, AP (Ubiquity Controller), CCTV, Access Door.- Collaborate with vendors to meet user needs; such as related to 5 network ISP and 1 IT Procurement.- Managed L2 network from Mikrotik router and handled Managed Switch Server issues remotely, and monitoring infrastructure with Zabbix.- Configured PC & NB peripherals, Windows Domain, Google admin accounts and assigned suitable security levels.- IT Support, Deploy any device that user need for the running of the company's operational activities, work shiftingly as designed rotation schedule with 7 member of team.

- IT Support & IT Helpdesk, standby for any problems related to IT issue- Install, Configure & Maintenance Desktop PC with Windows 7 &10 OS- Software Issues (Ms. Office 365, Hardware Driver, Windows)- Hardware Issues (AP, MFD Printer, PC & Laptop Spare-part)- Handled user request for event support (PC equipment, network reservation, other support)- Monitoring & manage Mikrotik leases, query, bandwith user- Create documentation for devices troubleshoot (AP, MFD Printer, Windows)

- IT Helpdesk and Support daily operation - Handle for incoming ticket (case report) from user related to IT - Setup and cloning of windows installation and backup/restore- Configured desktop computers, peripherals and accounts and assigned suitable security levels with windows and mac based- Troubleshoot and resolve software with windows based and hardware issues - Installation and maintain for Device and Peripherals such as PC, Desktop, Printer, Telephone, CCTV, etc.- IT Asset inventory management- New Hire IT Onboarding

Learning and take an assesment in every month about:A. Azure Fundamental-Describe cloud concepts-Describe core Azure services-Describe core solutions and management tools on Azure-Describe general security and network security features-Describe identity, governance, privacy, and compliance features-Describe Azure cost management and Service Level AgreementsB. Power Platform Fundamental-Describe the business value of Power Platform-Identify the core components of Power Platform-Demonstrate the capabilities of Power BI-Describe the capabilities of Power Apps-Demonstrate the capabilities of Power Automate-Demonstrate the business value of Power Virtual AgentsC. Security, Compliance, and Identity Fundamental-Describe the concepts of security, compliance, and identity-Describe the capabilities of Microsoft identity and access management solutions-Describe the capabilities of Microsoft security solutions-Describe the capabilities of Microsoft compliance solutionsD. Azure Administration Associate-Manage Azure identities and governance-Implement and manage storage-Deploy and manage Azure compute resources-Configure and manage virtual networking-Monitor and back up Azure resources

Aiming for the better management of the club and improvise the result of the product from college student who's signing up in our club by mentoring program

My main role is to mentor and make some product with the team

My main role in this position is in videography content