Manage 365 Admin PortalImplementation of IT Process & PolicyEnsure IT Support and Service by TeamService Review & ReportingManage ITSM portal of Apsis End and Client EndManage the Client end issues and provide the solution with SLA timeManage Total Procurement Process and maintain IT BudgetInventory Management by TeamAny other relevant task assigned by Line Manager

Manage ITSM portal of Apsis End and Client EndAnalysis any problem by the ITSM and provide that solution Ensure IT Support and Service by TeamManage Total Procurement Process and maintain IT BudgetManage the hardware Inventory by TeamManage the Client end issues and provide the solution with SLA timeDay to Day Server Health Checkup, Monitor Automated Backup and Disaster Recovery plans of DB/Applications in Server and manual procedure if requiredAny other relevant task assigned by Line Manager.

Help desk support to all employees in-person and over phone, Assist in the maintenance of hardware inventory, Communication with vendor, Maintain Internal Office Network (LAN/Wifi), Configure and support desktop PC's, laptops and other IT devices, Install, configure & maintenance computer (Desktop/Laptop) hardware, software, systems, printers, scanners and other IT appliances, Monitor/Maintenance Access Control System and CCTV Server, Day to Day Server Health Checkup, Monitor Automated Backup and Disaster Recovery plans of DB/Applications in Server and manual procedure if required, Any other relevant task assigned by Line Manager.

IT SupportSupport at Bangladesh Secretariat’s Ticketing SystemSmart Broader Security System AnalysisAnalysis on customer technical complainsFind out the root cause and provide solutionDaily /Weekly report submittingHandling all kind of problem in the project.

IT SupportMaintain communication with all clients