Irina Rujevic Email and Phone Number

• Supporting the technical implementation of company products.• Supporting development team in structuring client deals, consulting on product capabilities, and productive smart metering and billing solutions.• Contributing to process improvements that will enhance customer service and internal productivity. • Working in scrum team for different projects.• Using SQL queries to troubleshoot issues with customer databases.• Creating technical documentation and training material and conducted training externally to customers and internally to employees.• Working closely with the QA team and Development teams to resolve bugs and defects.

• Planned, monitored, and executed all phases of customer’s implementations across a range of products, in a variety of customer-specific configurations. • Led the software implementation for various large customer projects: British Columbia province-wide referendum, Ottawa municipal elections, Ontario provincial elections, Ohio municipal elections, Chicago municipal elections, etc. • Responsible for testing customer election system configurations - pre-and post-deployment. • Used SQL queries to troubleshoot issues with customer databases. • Worked on large and complex systems such as high availability clustered systems, including testing documentation for the creation of a Windows Server Failover Cluster (WSFC) and SQL Server failover cluster. • Worked closely with developers on installation and testing of clustered systems, the configuration of WatchGuard firewall and routers in a clustered configuration, and with load balancing. • Provided advanced technical support on all hardware and software products on-site in Canada and the USA. • Created technical documentation and training material and conducted training externally to customers and internally to employees. • Worked closely with the QA team and Development teams to resolve bugs and defects.

• Responsible for a wide variety of QA testing, supporting a software development team - regression, integration, acceptance, stress, sanity, and cross-platform testing. Tested web and desktop applications developed using .Net on SQL Server databases. Tested Android applications developed on Android Java platforms using the SQLite database.• Testing included presenting required input with expected/unexpected output, checking system logs related to functional requirements and use cases, and taking screenshots and screen recordings to capture system behavior. • Communicated with QA team members and the development team to resolve bugs/defects. • Used SQL queries to identify and troubleshoot issues.• Wrote, maintained, and executed manual test cases and test scenarios, recorded test results, identified and documented bugs and ensuring accuracy throughout.• Organized individual test cases into comprehensive system test plans.• Assisted in the preparation of test results analysis and presented them to product managers.• Utilized appropriate tools such as JIRA and TestLink for defect tracking and issue resolution. • Reviewed and verified system documents for accuracy (TDP, User Guides, etc.). • Used the Acronis TrueImage tool to create and restore approved system environments for improving efficiency (created an image of “clean” OS with application prerequisites for later use in regression testing).

• Tested web (.Net) and mobile business (iOS) applications. • Conducted all levels of testing such as regression, sanity, integration, acceptance and graphic interface (GUI) • Created related Test Cases, Test Sets, and Test Steps, documented issues in Jira, and communicated with the team leader and developers.• Presented required input with expected/unexpected output, checking system logs, relating with functional requirement and use case, taking a screenshot of captured behavior and screen recording captured behavior• Reviewed and verified documents (TDP, User Guide, etc.).

• Tested Windows (.Net) applications on the SQL Server database for a small business market (Serbian counterpart of Intuit’s QuickBooks). • Created related Test Cases, Test Sets and Test Plans, documented issues in Bugzilla, and communicated with developers. • Tested of following modules inside the application: bookkeeping, financials, materials, payroll, and inventory.• Collected and summarized legal and business procedures and documented them.

• Planed, guided and reviewed all the accounting activities in the company.• Generated financial statements and prepare financial information for individuals, departments within companies.• Prepared tax returns, payrolls, financial, and performance reports. Worked on bookkeeping and inventory.• Assisted auditors during the year-end audit by providing necessary information and prepared requested documentations.• Monitored and recorded financial transactions according to company policies and regulations.• Created financial plans and financial statements.