Irina Bedell Email & Phone Number

New York, Ny, Us

United States

- Designing and executing customer experience initiatives- Managing a team of customer service representatives- Reporting payroll to the HR department - Executing monthly schedules for the team - Identifying trends in customer feedback and implementing solutions- Collaborating with marketing and product development teams to ensure a cohesive customer experience- Assisting in developing training programs for staff to enhance customer interactions- Leading customer experience projects and reporting on their progress to senior management- Evaluating performances on weekly and bi-weekly basis. - Front facing customers and assisting the team in daily responses leading by example of providing quality communication

New York, New York, United States

- Process customer service inquiries for North American consumers across digital and physical verticals through Zendesk- Coordinate with the French based team to develop and execute efficient processes and protocols for international customers.- Work closely with internal stakeholders from Brand Management, Operations, Logistics, Customer Service and other teams to solve key operational challenges for our partners and execute solutions.- To determine, implement, and refine the CX technology and vision required to see the entire customer journey from the customer's perspective.- To drive the effectiveness and efficiency of our Customer Success and Implementation teams.- To provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.

New York, United States

Maslo is a brand of natural zero waste skin care, functional art, clean eco friendly events and beyond. Started as a blog of clean recipes continued to becoming most loved by health enthusiasts catering service to becoming the supplier of natural skin care products. Was featured in New York Times and loved across social platforms. Maslo - where skin care meets nature. Where we teach you to love simple food. Skin food. Self care aesthetics and calming practices masloskin.com

Greater New York City Area

- Led a team of dedicated sales associates to consistently deliver exceptional luxury shopping experiences, resulting in increased customer satisfaction and brand loyalty.- Collaborated with visual merchandisers to create captivating displays that highlighted Rag & Bone's luxury products and aesthetics, contributing to an enhanced in-store environment.- Successfully achieved and exceeded sales targets by implementing effective sales strategies and clienteling techniques, resulting in revenue growth.- Maintained a comprehensive understanding of Rag & Bone's luxury product range, craftsmanship, and heritage to educate both staff and clients.

Nyc

Greater New York City Area

Greater New York City Area