Led commercial operations for the enterprise SaaS division at Snap Inc. and collaborated closely with marketing, sales, customer success, and finance leaders to achieve business objectives.

Led the North American business and team to increase market share in North America; transitioned team, processes, and customers to Snap Inc. post acquisition.

Managed strategic client portfolio to increase retention and growth; led contract negotiations to secure renewals, including terms, pricing, and additional services.

Managed strategic client portfolio to increase retention and growth.

Senior Account Manager for Oracle Marketing Cloud agency managed services, which includes strategic, creative, campaign, and technical services for full-service clients.

Account Manager for Oracle Marketing Cloud agency managed services, which includes strategic, creative, campaign, and technical services for full-service clients. • Promoted from Associate Account Manager to Account Manager Team Lead• Cultivate and grow customer relationships for Fortune 500 clients by identifying business opportunities, directly managing marketing initiatives, and utilizing program data and insights to achieve short-term and long-term goals• Negotiate contract renewals to grow revenue from key clients to meet the company's overall financial goals• Keep the account in good financial standing by establishing forecasts, managing invoices and billing inquiries, and developing weekly reporting to track and ensure the account stays within budgeted project scopes• Lead the execution of various email marketing projects, increasing the customer reach and revenue for the client•Manage an internal team of 15-20 local and remote development resources to execute projects of varying capacities; working alongside support, strategy, and dev-ops resources as needed• Collaborate with client, internal teams, and other vendors to strategically plan and implement marketing programs• Scope and manage projects from the discovery phase to launch; ensuring programs meet client deadlines and budget, while exceeding expectations and industry standards• Serve as the main point of contact for all client escalations and system issues; communicating regularly with all levels of management, from C-level to associates

Account Manager for Oracle Marketing Cloud agency managed services, which includes strategic, creative, campaign, and technical services for full-service clients. • Serve as the primary point of contact and project management for an enterprise retail client’s email marketing communications• Scope and manage projects from the discovery phase to launch; ensuring programs meet client deadlines and budget, while exceeding expectations and industry standards• Manage a team of 5-10 Campaign Specialists to execute promotional, triggered and transactional email campaigns using the Responsys Interact cross-channel marketing automation platform • Serve as the main point of contact for all client escalations and system issues; communicating regularly with all levels of management, from C-level to associates• Completed Project Management Professional (PMP) certification

Account Coordinator for Vipa Solutions (Proteus), a website content and data management agency, which includes front-end and back-end development services, and CMS management for clients.• Led the project management of all experiential marketing programs utilizing the internal metrics tool to build successful, in-market events for clients• Increased project pipeline by writing and distributing industry-relevant blog articles and case studies, communicating product features and marketing opportunities via email newsletters, and scheduling monthly touch-bases with clients to identify new business opportunities• Spearheaded the implementation of a new training program for clients, developing a more efficient hand-off and implementation process • Scoped and managed web development projects for various clients; meeting client deadlines and project budget• Supervised 5-10 development resources to execute web and event management programs• Plan 2015 marketing strategies for sales, account services, and customer care• Execute email marketing campaigns for current clients and agency partners to increase internal sales and project opportunities• Increase brand SEO through website redesign, blogs, case studies, and social media posts