Distribution for:Cosmetic (skincare & makeup)FashionService:Mobile spaMakeupGrooming & StylingImage ConsultationEducation:Skincare & makeupAuthorized dealer of:1. Atomy2. LMERS Beauty Affiliate with(enquiry for link please direct message me):Perfect Diary Beauty(discount code IRINETAN)Youtube channel:https://www.youtube.com/user/yeechiun/

• Consult with program leaders / supervisors, providing HR guidance, insights, recommendations andsolutions when appropriate.• Analyze trends and metrics in partnership with the HR leaders to develop solutions, programs andpolicies.• Manage and resolve employee relations issues. Conduct effective, thorough and objectiveinvestigations.• Maintain in-depth knowledge of legal requirements related to day-to-day management ofemployees, reducing legal risks and ensuring regulatory compliance. Partners with the legaldepartment as needed/required.• Provide day-to-day performance management guidance to line management (e.g., coaching,counselling, career development, disciplinary actions).• Work closely with management and employees to improve work relationships, build morale, andincrease productivity and retention.• Provide HR policy guidance and interpretation to employees.• Provide guidance and input to program leaders / supervisors for succession planning.• Identify training needs and actively organize training programs for employee development.• Execute HR processes, initiatives and ensure compliance / adherence to HR Policies.• Support HR Management team to execute HR operational and strategic plans for the assignedprograms / clients.• Deal with employment and welfare issues raised by employees.• Ensure deliveries as per the HR Ticketing tool.• Perform other related duties as assigned.

• Leading 2 executives to assist payroll, recruitment, IR matters, HR administrative and managing around 700 staffs• Developing the HR agenda.• Developing HR strategies, policies, and practices.• Employee engagement, improving relations between staff and employers.• Evaluating staffing needs.• Overseeing recruitment efforts as well as in charge of full hiring cycle to fill up the vacancy request from HOD including job posting, screening, interview & onboarding.• Engaging with heads of department, in charge of manpower planning, dealing with third party on agreement & work schedule, checking & verifying the third-party invoice• Handle for staff performance issues & IR matters (disciplinary issues), prepare and issue warning letters• Responsible for all recruitment in the gateway; (recruitment advertisements, interviews, prospective employees prepare entry letters, and maintain employees' personal information)• Responsible for supervising the salary calculation of the employees in the gateway (Employee attendance records, calculation of overtime pays)• Supervise that all employees submit the leave request form accurately• Optimize and communicate the HR system• Prepare weekly and monthly HR reports

• Responsible for payroll and commission in monthly basis• Responsible and maintain records on staffs’ attendance, leaves and personnel file• Coordinate and work closely with Head of Department or relevant managers for employment activities to fulfill manpower requirement• Coordinate and work closely with Finance Department, Head of Department or relevant managers for manpower budget• Oversee, maintaining, recommending, developing/revising and implementing new the company’s HR policies and procedure• Advise and provide guidance on labour law and procedure on handling misconduct staff• Stay abreast with HR legal requirements to ensure regulatory compliances and reducing unnecessary legal risk• Handle daily/ad-hock HR matter - investigate staffs’ MC, staff claims, advanced salary, etc.

• Responsible to ensure timely, accurate and complete associate records are maintained for payroll processing• Ensure prompt review and updating of associate exceptions• Ensure payroll is informed of any changes to associate’s hours, leave etc• Promptly escalate system errors, risk and concerns to the HR & Payroll manager• Identify areas of continuous improvements within the Middle & Back Office function. Contribute to the keep the business processes and instructions at all time accurate (including client knowledge)• Play a key role in driving, motivating other team members in achieving high level of productivity and accuracy• To carry out any other duties as and when instructed by the superior

• Manage full spectrum of admin and secretary functions. Prepare quotation, ordering, invoices• Assist to handle GST matters and submission• Responsible in daily accounting & administration matters• Prepare payment for all company's expenses and bills• HR administrationo Recruitment and hiringo Payroll• Response to inquiry by phone, email or fax• Prepare quotation, ordering, invoices• Participates in planning and implementing of sales and marketing plans o University Event Project o E-Commerce Project o Retail Outlet Projecto Retail Outlet Opening• Prepare all the necessary documents for new project setup• Research, analyse, source quotation, and compare stakeholders/vendors for control cost and expenditure• Coordinate the project from initial planning stage until completion. Pre-operation :o Researcho Gather informationo Analyseo Source Quotationo Budgetingo Comparison of stakeholderso Decision making

• In Singapore team serving Singapore customers• Effectively manage large amounts of incoming calls, chats and e-mails• Provide administration support• Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using right methods/tools• Assist customers on enquiries and provide service/ product knowledge• Handle complaints, provides appropriate solutions and alternatives within the time limits and follow up the ensure resolution• Ability to multi task and manage conflicting demands• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers

• Customer service in technical department • Professionally attend/answer incoming calls from customer• Professionally handle enquires, request and complaints from customer• Establish and maintain good relationships communication and well-mannered when interacting with customer• Be independent but work in a team• Identify customer issue and difficulty• Assist customer to solve or troubleshoot their issue and difficulty by providing the right solution• Follow up with the customer on pending cases• Create report in the system

• Design and complete invoices on quotation for customer orders.• Manage the social media and online advertising (Company Facebook page).• Relationship management with Telekom Malaysia stakeholders.• Participate in Telekom Malaysia’s corporate events.• Client service excellence (Dealing with customer queries and complaints in various languages). • Market research (Example: Locations that offer potential for greater business).• Excel reporting to show monthly sales and statistics.• Negotiate with condo building management to promote Telekom Malaysia products within their premises.• Excellent knowledge of Telecom Malaysia products.