Irinel Ivanovici Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Support all Desktops, Laptops, Printers, Peripherals for all PNC locations

Jacksonville, Florida, United States

Epic Project - Member of the team tasked with implementing a new application across major hospitals and clinics in Jacksonville - Baptist Health.TDR Technician – Working with the Epic Analysts – to complete Epic Functionality Testing of all the Desktops, Laptops, Network and Label Printers.Schedule meetings with all site managers and directors and meet with them to discuss and plan the updates for their individual sites necessary to meet the requirements of the new application.Obtain count and all pertinent info of all computers, printers and peripherals.Determine space availability and alternative solutions if space required is not available.Offer Power Outage solutions.Offer new updated solutions for check in/check out areas.Install and Configure new equipment.Install/configure/support new software.Add equipment to SharePoint Database.Label all equipment per Baptist Hospital standards.Train/mentor new employee.Fix various Desktop, Laptop, Printer and WOW issues while on site, and also when approached by nurses and doctors experiencing various equipment and application issues whether related to Epic or not.Developed good rapport with various Office Managers, Nurses and Doctors.

Jacksonville, Florida, United States

Provide support for various payment method devices via phone.Help Resellers and merchants with configuration, troubleshooting and various sale related procedures.***Site refresh work performed in conjunction with the above position. This work is done via Staffing Agencies whenever work is available. Last refresh – Baptist South and Bank of America. Old equipment removed (Desktops, Servers, Laptops, Printers) Install and configure new equipment. ***

Jacksonville, Florida, United States

Responded to incoming technical calls.Responded to tickets submitted by clients.Documented issues and fixes thoroughly.Installed/Configured/Maintained Laptops, Desktops, Printers, Phones on premises and remote.AD functions – Groups/Users Password management, Onboarding. Prioritized and escalated support incidents and requests based on business impact and documented guidelines.Created procedural and troubleshooting documentation. Performed on-site analysis, diagnosis, and resolution of complex PC problems and recommend and implemented corrective hardware solutions, including off-site repair as needed.VOIP phone managementLiaised with third-party support and PC equipment vendors.Provide day-to-day technical support.Communicate highly technical information in layman terms to non-technical users.Maintained Inventory.Participated in on-call rotation.***Site refresh work performed in conjunction with the above position. This work is done via Staffing Agencies whenever work is available. Last refresh – Baptist South and Bank of America. Old equipment removed (Desktops, Servers, Laptops, Printers) Install and configure new equipment. ***

Jacksonville, Florida, United States

Responded to incoming technical calls and tickets in a timely fashion.Installed and/or repaired Desktops, Laptops and Printers on customer premises.Documented issues and fixes thoroughly.Installed/Configured/Maintained Laptops, Desktops, Printers (ink and laser), Phones on premises and remote.AD functions – Groups/Users Password management, Onboarding.Prioritized and escalated support incidents and requests based on business impact and documented guidelines.Performed on-site analysis, diagnosis, and resolution of complex PC problems and recommend and implemented corrective hardware solutions, including off-site repair as needed.MS o365 supportParticipated in on-call rotation.

Jacksonville, Florida Area

Results Oriented member of the Wintel team - Responsible for the Local and Remote Administration of a Worldwide Customer base consisting of Hundreds of High Profile Servers running Windows 2008, Windows 2012, Windows 2016.Job Responsibilities:• Manage and provide support for the data center daily operations. Troubleshoot any reported issues. • Desktop Support – Advised / Worked with the Desktop Support group on difficult Desktop / Server issues.• Support MS Office 365• One of two Domain Administrators tasked with maintaining the Main Domain GPOs.• Create / Maintain GPOs.• Create / Maintain OUs.• Create / Maintain User Accounts. • Lead on several PCI Projects. Presenter during the PCI Yearly Audits.• Install/maintain/troubleshoot Symantec/SEP.• Lead on Project to move and remove servers due to a company separation. • Converted Win 2008 servers to new virtual Win 2012 /Win 2016 servers. • Build Maintain and Patch VMWare Hosts.• Convert Servers from Physical to Virtual.• Provide day to day support for hardware and OS for hundreds of servers located in Data Centers as well as Satellite Locations all over the world.• Maintain Windows servers Microsoft Security patch compliance status using HP SA/Opsware. • Built Windows 2008/Windows 2012/Windows 2016 Physical and Virtual Domain Controllers. • Collaborate with Vendors and various groups within the company in order to provide excellent support.• Provide on call support on rotation.• Provide Customer Support.• Provide Installation, Troubleshooting Documentation.• Train New Hire.

Middletown, Nj

Responsible for the local and remote administration of the Web Hosting Platform consisting of hundreds of Servers running Windows2000 Server, Windows2000 Advanced Server and Windows2003 Server. Also Backup Administrator for the Portal Platform consisting of 100+ Servers running Windows 2000 Advanced Server. Job Responsibilities: • Same as for Convergys Corp. above. • Infrastructure support• Desktop Support – Advised / Worked with the Desktop Support group on difficult Desktop / Server issues. --Increased the number of servers supported by my group each year thus increasing revenue. --Helped associates in resolving system support problems thus decreasing troubleshooting time.• Provided full support for the CSM group (software/hardware).• Researched, Sized, Purchased and Setup ALL of the equipment and software used by CSM including all Desktops, Laptops, Servers and Printers in compliance with AT&T Architecture.• Purchased / Maintained Parts Inventory required to support the CSM group.• Provided all necessary support for ALL Hardware and Software used by the CSM group. Developed ACCESS application database to help track inventory and personnel data• Tier III Software Support for SSP/STK application used nationwide by the AT&T sales group. Developed trouble / resolution tracking aid to help my group’s efficiency in problem solving.• Desktop Support for internal and external customers – Hardware and Software including Desktops, Laptops, Printers and Servers.• Desktop Support - Hardware and Operating System installation, configuration and maintenance.• Serviced equipment on customer premises as well as equipment brought into the shop.• Repaired circuit cards to component level.• Repaired a wide variety of equipment including Servers, Desktops, Laptops and Printers. Service included Hardware and Operating System installation, configuration and maintenance.