Irene Svarna Email & Phone Number

• Post fixing & freight collection in line with the agreed terms• Negotiating with charterers on disputes, facilitating/promoting amicable settlement• Claims handling; gathering all required evidence & working closely with the legal department• Charter Party reviewing to ensure all requirements are followed• Competitive benchmarking & issuing of reports, necessary for monitoring company’s performance

Greece

• Negotiated with suppliers on price, payment terms, delivery schedule• Collaborated with sales team to promote sales growth, & maintain key customer relationships• Run checks on suppliers, gathered, maintained & updated data related to their overall performance• Handled post fixing operations to ensure smooth supplies• Explored new business opportunities & established new commercial relationships with suppliers

Kifisia, Attica

• Handled & resolve complaints/inquiries via mail or phone in a timely & accurate manner• Implemented new procedures & policies for GDS (Amadeus)• Tested new functionalities/business processes/procedures/incidents• Enhanced & maintained company’s GDS Booking policy, participated in Star Allianceprojects• Interacted with & gave feedback to sales, revenue, PSS & other departments

Kifisia, Attica

• Provided high quality administrative services & secretarial support to the Operations Manager, coordinated & assisted with meetings as required• Assisting Operators on cargo & bunkering operations, facilitating communication between departments• Interfacing with agents and port authorities

Athens

• Contacted new and existing customers to discuss their needs• Negotiated prices and terms of sale and service agreements• Prepared sales contracts and submitted orders for processing

Athens

Retail & Commercial Banking- Evaluation of potential and existing clients creditworthiness to minimize the debt risk for the firm in the procedure of business loans administration- Monitor and report exposures at a counterpart leveL- Management of delays in the repayment of the loans ensuring more efficient procedures- Records Management to ensure efficient documentation

Master Of Science (Msc), Shipping Management (1St Class Hons), 3.69/4.0

Bachelor Of Arts (B.A.), Elementary Education And Teaching (Distinction), 8.53/10 (Hons)

Activities and Societies: NGO DrasiIndicative Courses: Organizational Psychology, Adult Education in a Multicultural Environment.

Department Of Management Science And Technology, Strategy And Human Resource Management, 7.95/10 (Very Good)

Combines modern management science with computer and communication technologies and international organizational studies. Based.