Iris Ann Separa Email & Phone Number

Winnipeg, Manitoba, Canada

Data Entry for cheque, credit card, cash donationsReceiving calls from donors of Salvation ArmyProviding Helpdesk assistance all over United States through calls

Alabang, Muntinlupa City

-Executes Test Scripts of different Web Application-Uses the following: Cash Web, Admin, Cash In, Midanz, Finacle and Finet-Experience in Cash Management and in creating Paper and Electronic transactions-Able to complete transactions of different currencies, Apply FX Rates, Setup Holidays, perform EOD and BOD-Able to upload Test Scenarios automatically in ALM testing tool using Excel Add In -Perform end to end execution on test scripts starting from client setup, initiate transactions, Accounting Entries verification and Report checking. -Creates Test Scenarios and Test Cases-Perform Audit tasks such as ALM sync, POT Checking and verification, completion of uploaded files-Handles 3 major projects: ANZ, BDOi, WUBS

Bonifacio Global City

-Completed Test Scripting of different functionalities on Agent Desktop using HP QC and Application Lifecycle Management web based program. -Test Execution for Web based Application/Programs/Add-Ons in Agent Desktop. -Peer Review and analysis of all scripting assignments on a per function basis. -Participate in Project/releases deployment, smoke testing and project walkthroughs with US and India counterparts.-Improve team’s scripting standards by creating Testing Improvement Checklists (Test Scripting, Test Execution, Defect Logging Loan Conditioning and Doc Gen Requests). -Modify and implement scripting standards. Raised defects and functional issues for all the areas that undergo User Acceptance Testing. -Tracking, Analyze and Retesting of Defects. -Provided SQL statements to satisfy specific loan criteria. -Performs Script Automation using QTP. -Created Automated tracker for Loan Conditioning Requests. -Implemented a Summarized Report for Defects raised during execution. -Conduct end-user’s walkthrough and training - Tracking, Analyze and Retesting of Defects. -Disseminate Daily Work Status Report across teams. -Knowledgeable in HP ALM. -Spearhead quarterly meeting for Support Communications’ Team (COMMS). POC for Project Releases. -Create and Publish online newsletter. -POC for several Project Releases

Robinsons Cybergate Center Tower 1 Pioneer St., Mandaluyong, Metro Manila

-Lead a team with 13 members. -POC while on Bench by checking Attendance, Approval of leaves and Time Sheets-Ensures daily tasks are accomplished. Lead weekly organization's (TCOE) Munchday. -Performs Regression and Unit testing on Software Web Applications. -Creates Test Scripts for execution / testing. Knowledgeable in SQL Queries used for execution. -Creates Scripting Standard for the team.-Performs Regression and Unit testing on Software Web Applications - Creates Test Scripts for execution / testing-Knowledgeable in SQL Queries used for execution.-Creates Scripting Standard for the team.

San Pedro Laguna, Philippines

-Assist in all computer related work with in the school. -Conduct science experiments and activities to secondary students. -Teach Filipino subject to grade 1 students. -Assist in monitoring and coaching students in the field of Science, English, Grammar and Spelling. -Formulate lesson plan, exams, seatwork, assignments and projects. -Create school newsletter for the entire school year.

Salcedo Village Makati City

-Handles and formulates a monthly summary report of accomplished System Service / Job Request and submit to all Division Heads. -Document system-related faults and exceptions noted in Application Systems Incident Reports. -Closely monitor test fixes and changes in parameter setting. -Develop implementation guidelines and procedures in coordination with operating/support groups and System Division. -System Support for SIBS Tellering System (Silver lake Integrated Banking Solution) for the following functionalities: Inventory, Savings, Current Account, Time Deposits, Payroll Data Entry. -Performs Intensive UAT testing and a full cycle Review and Analysis on SIBS. -Prepares software test script. Perform quality assurance testing to all banking functionalities. -Technical/Helpdesk Support. -Manage customer calls to provide an effective support service by providing quick resolution and escalation of bank issues. -Fully record all call actions and monitor timeliness in providing solution that adherence to the call management process. -Log customer calls in an efficient and timely manner, ensuring that high priority issues receive an urgent attention and all calls are handled within the defined SLAs. -Provides a daily accomplished and pending reports to technical engineers. -Perform ATM Device Status Monitoring. -Records Management - Sorting, classifying, record keeping, releasing and receiving documents used within the team and across the IT department.

Salcedo Village Makati City

-Performs extensive testing and a full cycle Review and Analysis of User Acceptance Testing (UAT) for Silverlake Integrated Banking Solution’s online tellering system and validation using test scripts. -Analyze and evaluate test results. Documents exceptions encountered during processing. -Prepares required documentation to report exceptions (Automated Systems Incident Report) noted during testing and ensures prompt submission of exception encountered. ASIR Monitoring. -Assists the System Support Team in other administrative requirements, including validation of the data base for exceptions corrected and resolve or needs further correction. -Prepares Test script for UAT testing. Monthly monitoring and updating of inventory. -Formulates flowchart and step-by-step procedure for Retail Internet Banking

Pasig City

-Provide creative, clear, excellent and friendly inbound/outbound communication approach through telephone email technical support. -Give clear solution and setup Networking problem Installs programs and other software.-Ensures an excellent customer service solutions to users pertaining to SONY PC (laptops and desktops) and other Sony technical problems. -Resolve customers issues with regards to Hardware and software problems. -Supply and answer customers/clients inquiry about product updates, comp product specifications, compatibility, setup issues, different technical solutions for every technical problems. -Sets up work order for every specific technical problem. -Guarantees first level troubleshooting with highest resolution rate and Customer Satisfaction.

Makati, National Capital Region, Philippines

-Provide assistance to computer operations and maintenance. -Assisting customers in problems involving the Internet. -Helping customers do their paper works (typing, printing, scanning, editing). Design and edit pictures. Prepare daily expense report.

San Pedro, Laguna Philippines

-Responsible for coming up with Months on Hand, Sales and Stock Inventory Reports of the different Guess? Branches. -In-charge of monitoring incoming and outgoing documents related to the office of the Area Sales Managers. -In-charge of procurement supplies in store and office. -Prepare reports for discussion on weekly meetings. -Prepare daily sales reports and formulate/developed forms. -In-charge of distributing communications/announcements to different dept. -Took part in planning of company activities. In-charge of coordinating with Store Managers of the different branches for attendance to in-house seminars/conferences.

Makati, National Capital Region, Philippines

-Process Sales Documents, procedures and work instructions. -Designs forms, templates, process flowcharts. Conducts Q.M.S. workshops. -Conducts presentations on generated policies and procedures on management committees. -Takes part in planning of company activities, preparation of schedules of Departmental/ManCom meetings. -In-charge of distribution of communication within the Dept.

San Antonio Village, Makati. City

Process Sales Documents, procedures and work instructions. Designs forms, templates, process flowcharts. Formulate Standard Procedure/Manual for testing. Conducts Q.M.S. workshops. Conducts presentations on generated policies and procedures on management committees. Takes part in planning of company activities, preparation of schedules of Departmental/ManCom meetings. In-charge of distribution of communication within the Dept.

Nakpil Branch Taft Avenue, Manila

-Assists customers in opening of savings and current accounts. -Assists in ATM Activation/balance Inquiries. -Records incoming/outgoing, release of checks. -Encodes all foreign currencies received by the bank.-Coordinates with head office regarding latest changes in bank policies/regulations. -Monitors current exchange rates/bank rates. -Collates all payments to accredited establishments. -Receives payments for SSS and Phil Health. -Replenish cash in ATM Machines.

Information Technology, Bachelor’S Degree

Business Management, Bachelor’S Degree