Iris Ann Separa
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Iris Ann Separa Email & Phone Number

Customer Service/ Helpdesk Specialist at AnswerNet
Location: Winnipeg, Manitoba, Canada 14 work roles 2 schools
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Current company
Role
Customer Service/ Helpdesk Specialist
Location
Winnipeg, Manitoba, Canada
Company size

Who is Iris Ann Separa? Overview

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Iris Ann Separa is listed as Customer Service/ Helpdesk Specialist at AnswerNet, a company with 509 employees, based in Winnipeg, Manitoba, Canada. AeroLeads shows a matched LinkedIn profile for Iris Ann Separa.

Iris Ann Separa previously worked as Data Entry Analyst/Helpdesk Supervisor at Answernet and Senior Software Tester - Consultant at Genpact Headstrong Capital Markets. Iris Ann Separa holds Information Technology, Bachelor’S Degree from Ama University.

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AnswerNet

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Profile bio

About Iris Ann Separa

Senior QA formulating test cases, test scenarios, executing test scripts using Web applications

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Iris Ann Separa's current company

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AnswerNet
Answernet
Customer Service/ Helpdesk Specialist
willow grove, pennsylvania, united states
Website
Employees
509
AeroLeads page
14 roles

Iris Ann Separa work experience

A career timeline built from the work history available for this profile.

Data Entry Analyst/Helpdesk Supervisor

Current

Winnipeg, Manitoba, Canada

Data Entry for cheque, credit card, cash donationsReceiving calls from donors of Salvation ArmyProviding Helpdesk assistance all over United States through calls

Oct 2022 - Present

Customer Service/ Helpdesk Specialist

Current
Oct 2022 - Present

Senior Software Tester - Consultant

Alabang, Muntinlupa City

-Executes Test Scripts of different Web Application-Uses the following: Cash Web, Admin, Cash In, Midanz, Finacle and Finet-Experience in Cash Management and in creating Paper and Electronic transactions-Able to complete transactions of different currencies, Apply FX Rates, Setup Holidays, perform EOD and BOD-Able to upload Test Scenarios automatically in.

Jul 2015 - Feb 2017

Business Analyst 1 / Uat Specialist Iii

Bonifacio Global City

-Completed Test Scripting of different functionalities on Agent Desktop using HP QC and Application Lifecycle Management web based program. -Test Execution for Web based Application/Programs/Add-Ons in Agent Desktop. -Peer Review and analysis of all scripting assignments on a per function basis. -Participate in Project/releases deployment, smoke testing.

Jul 2010 - Jul 2015

Software Engineer

Robinsons Cybergate Center Tower 1 Pioneer St., Mandaluyong, Metro Manila

-Lead a team with 13 members. -POC while on Bench by checking Attendance, Approval of leaves and Time Sheets-Ensures daily tasks are accomplished. Lead weekly organization's (TCOE) Munchday. -Performs Regression and Unit testing on Software Web Applications. -Creates Test Scripts for execution / testing. Knowledgeable in SQL Queries used for execution..

Apr 2010 - Jul 2010

Office Staff / School Teacher

Christian Bible Baptist Academy

San Pedro Laguna, Philippines

-Assist in all computer related work with in the school. -Conduct science experiments and activities to secondary students. -Teach Filipino subject to grade 1 students. -Assist in monitoring and coaching students in the field of Science, English, Grammar and Spelling. -Formulate lesson plan, exams, seatwork, assignments and projects. -Create school.

Jun 2009 - Apr 2010

Business Systems Analyst – Account Manager

Salcedo Village Makati City

-Handles and formulates a monthly summary report of accomplished System Service / Job Request and submit to all Division Heads. -Document system-related faults and exceptions noted in Application Systems Incident Reports. -Closely monitor test fixes and changes in parameter setting. -Develop implementation guidelines and procedures in coordination with.

Sep 2006 - May 2009

Jr. Systems Analyst/Jr. Consultant

Salcedo Village Makati City

-Performs extensive testing and a full cycle Review and Analysis of User Acceptance Testing (UAT) for Silverlake Integrated Banking Solution’s online tellering system and validation using test scripts. -Analyze and evaluate test results. Documents exceptions encountered during processing. -Prepares required documentation to report exceptions (Automated.

Jan 2005 - Sep 2006

Technical Support Representative

Pasig City

-Provide creative, clear, excellent and friendly inbound/outbound communication approach through telephone email technical support. -Give clear solution and setup Networking problem Installs programs and other software.-Ensures an excellent customer service solutions to users pertaining to SONY PC (laptops and desktops) and other Sony technical problems..

May 2004 - Nov 2004

Help Desk/Front Desk Support

Micc (Mariko Internet Computer Center)

Makati, National Capital Region, Philippines

-Provide assistance to computer operations and maintenance. -Assisting customers in problems involving the Internet. -Helping customers do their paper works (typing, printing, scanning, editing). Design and edit pictures. Prepare daily expense report.

Sep 2003 - May 2004

Account Executive (Sales And Branch Department)

San Pedro, Laguna Philippines

-Responsible for coming up with Months on Hand, Sales and Stock Inventory Reports of the different Guess? Branches. -In-charge of monitoring incoming and outgoing documents related to the office of the Area Sales Managers. -In-charge of procurement supplies in store and office. -Prepare reports for discussion on weekly meetings. -Prepare daily sales.

Feb 2001 - May 2001

Quality Assurance Management Specialist (Sales Division)

N-Abler Communications Inc.

Makati, National Capital Region, Philippines

-Process Sales Documents, procedures and work instructions. -Designs forms, templates, process flowcharts. Conducts Q.M.S. workshops. -Conducts presentations on generated policies and procedures on management committees. -Takes part in planning of company activities, preparation of schedules of Departmental/ManCom meetings. -In-charge of distribution of.

Jun 2000 - Jan 2001

Quality Assurance Management Specialist (Sales Division)

N-Abler Communications, Inc

San Antonio Village, Makati. City

Process Sales Documents, procedures and work instructions. Designs forms, templates, process flowcharts. Formulate Standard Procedure/Manual for testing. Conducts Q.M.S. workshops. Conducts presentations on generated policies and procedures on management committees. Takes part in planning of company activities, preparation of schedules of.

Jun 2000 - Jan 2001

Banking Associate (Trainee)

Metropolitan Bank And Trust Company

Nakpil Branch Taft Avenue, Manila

-Assists customers in opening of savings and current accounts. -Assists in ATM Activation/balance Inquiries. -Records incoming/outgoing, release of checks. -Encodes all foreign currencies received by the bank.-Coordinates with head office regarding latest changes in bank policies/regulations. -Monitors current exchange rates/bank rates. -Collates all.

Nov 1999 - Jan 2000
Team & coworkers

Colleagues at AnswerNet

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2 education records

Iris Ann Separa education

Business Management, Bachelor’S Degree

St. Paul College
FAQ

Frequently asked questions about Iris Ann Separa

Quick answers generated from the profile data available on this page.

What company does Iris Ann Separa work for?

Iris Ann Separa works for AnswerNet.

What is Iris Ann Separa's role at AnswerNet?

Iris Ann Separa is listed as Customer Service/ Helpdesk Specialist at AnswerNet.

Where is Iris Ann Separa based?

Iris Ann Separa is based in Winnipeg, Manitoba, Canada while working with AnswerNet.

What companies has Iris Ann Separa worked for?

Iris Ann Separa has worked for Answernet, Genpact Headstrong Capital Markets, Jpmorgan Chase & Co., Accenture, and Christian Bible Baptist Academy.

Who are Iris Ann Separa's colleagues at AnswerNet?

Iris Ann Separa's colleagues at AnswerNet include Janay Smith, Peggy Hosey, Lisa Valenza, Lenay Terry, and Robert Kent.

How can I contact Iris Ann Separa?

You can use AeroLeads to view verified contact signals for Iris Ann Separa at AnswerNet, including work email, phone, and LinkedIn data when available.

What schools did Iris Ann Separa attend?

Iris Ann Separa holds Information Technology, Bachelor’S Degree from Ama University.

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