Iris Boux Email & Phone Number

Cambridge, On

Responsible for supervising the day-to-day activities of Courier Drivers and consistently promoting a positive employee relations work environment. To ensure all customer product is picked up and delivered by Courier Drivers in an accurate and timely manner and meeting and exceeding established productivity standards. Manage all service concerns/issues from all ICS customers. The key responsibilities for this position are: - Supervise the day-to-day activities of the assigned sorter/courier/broker group. - Optimize individual, team, and branch performance through ongoing development, training, and promotional initiatives. - Facilitate effective communication to promote a positive employee relations climate, and ensure that ongoing communication is maintained among all employees. - Monitor compliance with work procedures and Company policies and Collective Agreement to ensure accuracy, and conducting random daily audits to ensure integrity and quality of the process, and understand applicable Collective Agreement interpretations. - Provide coaching, counseling, corrective action and assistance to employees, when necessary. - Assist operating Management with recruitment, selection, orientation, training and development of employees. - Ensure compliance with applicable occupational Health and Safety regulations, Transport Safety regulations and Company Health and Safety Policy - Ensure routes are staffed efficiently and in line with National Staffing model; monitor staffing levels and create proactive changes in route structures to ensure the efficient operation of the Courier and Sort function and maximum efficiency in customer service. - Other related duties as assigned

Guelph, Ontario

- Build positive relationships with all points of contact including and work collaboratively to utilize available resources to successfully meet customer needs and expectations- Act as the primary point of contact for Drivers, dispatching daily work and ensuring order fulfillment. - Monitor the progress and execution of the work plans and adjust schedules accordingly to minimize and prevent out of gas (OOG) occurrences. - Collaborate and liaison with the Planning Specialist to review and verify routing, ensure route efficiency prior to assigning as a daily work plans - Troubleshoot and resolve issues encountered by the Driver, including On Board Truck Computers (OBTC) issues, routing or scheduling issues or conflicts, and activate fleet contingency plans when necessary- Confirm and verify delivery appointments, reschedule appointments and create recurring orders as required to increase efficiency and prevent OOG occurrences and improve response / delivery time to customers. - Conduct interval analysis to ensure effective and timely delivery and minimal OOG to optimize the workbench- Collaborate with the Field Operations Manager(s) (FOM) to update and provide feedback on day-to-day operations, staffing activities and the achievement of performance standards- Review, manage, and report on delivery work orders and Daily Transaction Reports (DTRs) daily from Drivers to ensure they are completed accurately and that service technician utilization is appropriate- Comply and consistently utilize standard processes and procedures to effectively manage customer and operational needs. Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards- Coordinate with the Supply and Transportation Coordinator to monitor and report on propane inventory levels and assist in preparing demand forecasting- Champion the importance of data integrity within the RoadNet Transportation Suite; and, JDE – Enterprise One