Iris C. Wiley Email & Phone Number

Formerly: Columbus Community Newspapers (2011), Columbus Media Enterprises (2009) and American Community Newspapers (2007); Sold and edited classified and retail advertisements for 22 community newspapers; one city-wide newspaper; monthly magazine and a variety of special sections for holidays and/or local suburbs.Managed all stages of the sale including prospecting, presenting, negotiating and closing the sale with a consistent focus on time management and customer satisfaction.Persuaded clients to buy advertising space across publications; consistently met sales quotas and deadlines.Developed advertisement copy, display and layout specifications with customer and worked closely with production to ensure final proof satisfaction.Coordinated and communicated regularly with other departments such as accounting, marketing and production to ensure customer satisfaction with advertisement.Assisted customers in determining advertising objectives and made recommendations for best advertising performance.Increased customer retention and renewal opportunities with excellent customer service and regular customer follow-up.

Sold and edited classified advertisements; negotiated and prepared quotations for advertisements. Developed strong working relationships with colleagues in other departments and with customers to ensure efficient, satisfactory creation of advertisements.Answered customer inquiries regarding pricing, schedule, invoices, ad space and copy.Maintained proper records of clients and accounts; completed paperwork promptly and accurately.Provided customer service to advertisers, providing information and making changes as requested. Edited advertisement copy ensuring accuracy of grammar and spelling.Proactively identified new business prospects through extensive research.Maintained workflow within proper schedule and deadlines.

Columbus, Ohio Area

American History (United States)

History And Sociology Studies

Diploma