Iris Chen Email & Phone Number

Managing the credit team of 4 and overseeing the debtor's accounts. Key responsibilities:• Reviewed collection reports regularly to determine status of collections and amounts of outstanding balances and formulate effective strategies to bring numbers back in line with targets.• Prepared analysis, reports and presentations for management review and regulatory reporting.• Development and implementation of credit control and billing strategies, policies and systems which are designed to continually deliver efficiencies and improvements.• Managed the external collection portfolio: agencies, lodging daily banking, creating bad debt write-off and reporting.Achievements:• Implementation of an automatic system for whole credit team.• Successfully managed few transition projects.• Decreased old-aged debts provision by 50%.

Melbourne, Victoria, Australia

Responsible for reconciliation of cash takings and ancillary services provided at the service stations against the system records.Key responsibilities• Complete daily reconciliation of cash collection.• Dispute resolution with internal and external stakeholders.• Submitted declined loans to senior credit officer for additional evaluation.• Escalated decisions on high-risk positions to senior credit management for review.• Recovery of debts.Achievement• Implemented a number of bad debts' collection.• Learned how to deal with cash collection on a day to day basis.• How to build strong relationships with internal and external stakeholders.

Melbourne, Victoria, Australia

Responsible for developing weekly and monthly financial reports showing analysis of the financial accounts.Key responsibilities• Managed, reviewed and delivered client solutions for different needs.• Created portfolio of client accounts and monitored ongoing activities.• Monitored overdue accounts to track new payments and document continued issues.• Collected payments, updated accounts and notified customers of additional responsibilities.Achievements• Have the ability to pay close attention to details.• Learned how to manage the cash flow accounts effectively in order to ensure the financial stability of company.