Iris Chu Email & Phone Number

Seattle, Wa, Us

Principal Technical Program manager at Amazon HUB-- Lead large scale cross-org projects for returns and deliveries to HUB locationsSr. Technical Program manager at Amazon Access Points-- Lead Amazon lockers and pickup points related projectsSr. Technical Program manager at Personalization -- Platform for Amazon’s recommendation and content ranking services --Provide consultation and analysis for teams within Amazon to onboard to the platform to experiment recommendation strategies-- Manage projects with key partners team such as Homepage, Search, Detail Page, and Ads organization Sr.Technical program manager at International Expansion Team (A2I)--Launched CC/DC, Net Banking payment methods for AmazonBuisness.IN--Designed and launched invoicing solution for AmazonBuisness.IN and other organizations within Amazon--Led mobile latency program--Led multiple seller experiences, automatic pricing projects--Led Forecasting, Automated Buying projects for Amazon.IN

Seattle, Wa, Us

Program Manager at Microsoft Global Foundation Service (May 2014-June 2014)Streamlining strategic ODM sourcing processAnalyzing data center server supply chain optionsTechnical Program Manager at Microsoft Finance (Jan 2011-June 2014)Managing multiple projects simultaneously, responsible for requirements analysis, functional design/specifications, project/resource management, cross functional collaborations, release management, and end user support. Successfully delivered multiple products/solutions.(1) Business Intelligence -- SQL Server, SQL Analysis Server, SSIS, Excel Pivot/Power Pivot/Power BI(2) Search Portal -- FAST ESP, Web, Silverlight, SQL, SSIS(4) Procurement Catalog Solution(3) Sourcing Management and Tracking Tool -- .Net, SQL, SQL Reporting Server(4) Change Request Tool - .Net, SQL, SSIS(5) Sharepoint

Technical PM at Contact Center Technology Team (1) Completed an online India local payment project -- Analyze process, dependencies, create requirements and functional specifications -- Coordinate with business, cross functional teams, and manage project development, offshore test team(2) Worked on the design and specification of a next gen customer service/administration tool.

Redmond, Washington, Us

Technical PM for:Microsoft System Center UX Team -- User Interaction Design and ValidationMicrosoft Windows Protocols Team -- Protocols Inventory Tool, Compliance ReportingMicrosoft External Research -- University Relationship Management Tool, requirements, functional design, support of the application’s deployment to several global sites and the consolidated reporting site

• Completed two health care related projects for a regional medical device company -- Including vision scope, business/user requirements, functional specifications, coordination with offshore development/test team for (1) a web service that allows customers to upload ultrasound scans for analysis and to access exam results (2) a device record tracking system• Designed and developed customer facing websites for several local businesses. The process involved helping business owners set focus for their websites and decide the proper project scope to meet their needs and budget.

•Working with customers and business analysts to detail user requirements, analyzed requirements document to produce functional specifications, designed system architecture, database schema to deliver business solutions for various industries and sectors, including retails, CRM, government, and non-profit •Managed project schedules and lead teams of developers and testers•Drive change management process, mitigation plans, and client communications.•Provided technical leadership in the company.•Prototyped concept and presented overall solution approach to potential clients during project proposal phase to support sales.