As a highly proficient Biologics Assistant and Veterans Service Representative with over 10 years of experience in emergency response training, resource management, client management, and community outreach, I possess exceptional time and communication management skills, attention to detail, and dependability. With my resourcefulness, critical thinking skills, and ability to provide tailored resolutions, I have consistently demonstrated my commitment to excellence and teamwork.In my various roles, I have developed key skills in emergency response training, resource management, client management, attentive listening, and a strong aptitude for learning and adapting to new situations. I have also gained extensive experience in family care and bereavement counseling, which has strengthened my ability to provide exceptional support to clients.I have a proven track record of mentoring and training new team members, leading to a 90% retention rate in the department over a 1-year period. In my most recent role as Biologics Assistant, I was responsible for manufacturing, storing, and distributing blood and blood products, as well as performing data entry, operating and maintaining equipment, and ensuring product suitability and accurate labeling.My commitment to community outreach and mentoring has also been evident in my role as Advisory Board and Victim Advocacy Director for A Joyous Transition, Inc., where I provided strategic guidance, mentored youth and women in the community, and represented the organization at events, meetings, and conferences.With a Bachelor of Science degree in Criminal Justice from North Carolina Central University and an Associate of Applied Science from Rockingham Community College, I am a member of Tau Sigma National Honor Society and Alpha Phi Sigma Criminal Justice Honor Society.I am excited about opportunities to use my skills and experience to support veterans and their families and look forward to exploring potential opportunities in this field.