Iris De Silva Email & Phone Number

De Kalb, Illinois, United States

Provided onboarding for all new OPTIMA™ and +Social customers. Take inbound calls from sales reps and fill out all warm transfer paperwork after a sale is made. Conducted the initial OPTIMA™ onboarding call with customers in order to get their program off to an immediate and successful start.Warm transfer new CloseBy® Text Marketing sales. Took inbound calls from sales reps, fill out paperwork, and register the customer in the system. Made outbound calls to customers as needed to complete the warm transfer process for all digital sales. Assisted with administrative duties to support and fulfill digital customers. Perform functions using a working task list. Provided continuous, constructive feedback to develop better processes and systems. Assisted the OPTIMA™ Help & Onboarding Manager with various projects including training of new hires.

Dekalb, Il

Successfully onboard all Digital Customers through the Warm Transfer Process by taking inbound calls from sales reps after new digital sales have been made. Provide exceptional support and initial service to customers through the initial set up call of Digital Products including, Optima™, and Hometown Rewards App ™ and CloseBy® Text Marketing. Assist with administrative duties to support and fulfill digital customers.

Resolve customer concerns and challenges received via phone, mail, e-mail, in a professional manner effectively. Support sales reps in opening new accounts and renewing products and services for existing customers. Managed and responded to customer survey results.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Dekalb, Il

Managed and monitored the accounts of 400 businesses in 13 states by coordinating and providing creative marketing consultation to businesses concerning their text marketing product. Administered customers to grow and improve their consumer base as well as elicit high consumer response.Provided technical support, analyzed and resolved any issues that occurred.