Iris Dominguez Email & Phone Number

Manchaca, Tx, Us

United States

Review New Business applications, supporting documents, and Renewals to determine eligibilityField calls and emails from agents regarding underwriting questions, endorsements, and cancellations.Review and take action on Risk Alerts coming from the Claims.Generate and edit disclaimers for the Claims Adjusters.

United States

Assisted with general handling of correspondenceProvided Loss Run reportsAssisted Subrogation and Litigation departments with redacting documentsGenerated Certified Policy documents

Assisted producers with functionality inquires regarding the company software.Analyzed and reviewed quotes, new business, and existing policies for risks and eligibility.Reviewed documentation for applicable discounts and optional coverages.

Point person on the team for day-to-day escalationsCoached, trained, and managed Customer Service Representatives to increase and improve customer satisfaction.Created and executed training for new team members and new projects for the team.Solicited feedback from other departments to ensure streamlined workflows and processes.

Developed insurance quotes, made sales presentations, including cross selling auto and home insurance packages.Built relationships and trust with customers that drove monthly and quarterly conversion targets.Solicited new business via telephone, networking, and other lead sources.

Made outgoing calls regarding delinquent payments, negotiated payment arrangements for accounts, and reconciling daily reports. Met monthly sales quotas while providing excellent customer service. Completed closing contracts for new and repurchased sales to ensure compliance guidelines were met.

Set up claims, composed acknowledgement letters, fielded calls regarding claim status, payment status, and coverage verification.

Quoted and policies, posted payments, processed endorsement requests, and made daily bank deposits.Sold business for a profit in 2014.

Quoted and sold insurance policies, posted payments, and processed endorsement requests.

Processed applications for new business and endorsement requests. Managed a team of 10+ employees. Corresponded with agents to ensure that licenses and E&O were current.