Iris Echevarría Email & Phone Number

México

Process customer purchase orders via SFDC and Oracle for product and service offerings from direct customers and distribution/channel. Validate orders against customer agreement terms and conditions, back orders, and quotes. Provide the highest level of customer service pertaining to customer inquiries regarding order status, invoicing, shipping, licensing issues, lead times, etc. Manage the order cycle by coordinating with different departments regarding order status, shipping dates.

Cuautitlan Izcalli

PO approval, generation and delivery for required services by our customers. Elaboration of reports in order to evaluate the time of response we gave to our customer for the PO requirements. Provider coordination for invoices to the respective payment area. Customer support for the PO generation system. Customer intervention and follow up in the introduction of new PO systems.Achievement: During the implementation of the new PO system, I was an active and efficient member of the organization solving problems related to the new system making easy the process in order to be able to replicate it in other Latam countries.

Mexico

PO coordination for different project activities like services, maintenance, warranties and so on. Reportelaboration for project costs in order to make a successful project.Achievement: Project and administrative process improvement, which resulted in a more efficient operationactivity

Mexico

PO coordination and follow up for telecommunication materials. Delivery routes planning and definition.Customer coordination for material delivery. Extensive work with the warehouse in order to manage the stock and delivery of equipment.Achievements: Successful project implementation. Resource optimization in order to meet customer aggressive dates and plans.