Iris Fuentes Email & Phone Number

Powerhouse's billing and collections operations thrive under my leadership, where a commitment to customer satisfaction meets a commitment for operational efficiency. With Smartsheet certification under my belt, I have revolutionized our billing processes, enhancing collaboration within and across teams and significantly improving the customer experience.At the helm of our department, our team ensures timely, accurate invoicing and effective dispute resolution for over a thousand clients. This focus not only bolsters customer loyalty but also fortifies Powerhouse's financial health. Coaching and developing a robust team of 30 specialists, we collectively drive the organization's cash flow and profitability, embodying a culture of excellence and continuous improvement.

Listed skills include Billing Process, Retail, Sales, Customer Service, and 10 others.