Compile and review reports detailing performance indicators, sales trends, and other sales data related analysis. Support day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handle a limited number of highly complex customer accounts. Collaborate with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues. Help resolve highly complex customer issues (e.g., distribution, pricing) and proactively follow- to assist external-facing customer service representatives. Own resolution of highly complex open order (backlog) issues and reach out to supply chain or factory to determine source of delay; communicate status and assist junior non-exempt members in resolution of escalated issues. Ensure resolution of order management issues for all product lines using specialized subject matter knowledge and subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly). Support solutions that impact other departments.

Provided basic customer service in a fast-paced telephone environment and enter customer data into the system. Answered multi-line calls to collect and verify customer data. Used software applications to enter data into the system accurately. Independently handled and resolved incoming calls and routed or escalated appropriately. Demonstrated through customer interactions the necessary skills to accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable production levels. Handled confidential information. Documented calls in accordance with department policies.

Proficiency in both languages. Knowledge and intimate familiarity with both cultures. Ability to express thoughts accurately, clearly and concisely in both languages. Industry knowledge and terminology of the subject to be interpreted. Excellent note-taking technique. Memory skills. Reliable and professional high qualified interpretation skills. Professional liability with confidential information.

Ensure food and kitchen standards were optimal according to City Council stipulations. Execute dishes with the correct recipe ingredients, quantities and best quality to provide an outstanding experience and flavor. Replace Executive Chef duties when absent, take care of stock control, providers orders, kitchen maintenance and kitchen employees. Make sure connection between kitchen employees and waiters team worked successfully.

Provided complex, financial analysis for a financial function or a business. Established and maintained relationships with business leaders to guide and influence decision-making within a limited scope. Provided analytic support to business initiatives, typically representing a sub-function within finance for a particular business. Supported policy and process improvement and identified opportunities. Identified issues and proposed solutions to a more senior individual contributor or manager. Represented finance on cross functional teams. Provided mentoring and guidance to entry level analysts. Ability to influence multiple cost centers within a broad scope, typically interacting with managers and directors.

Provided basic customer service in a fast-paced telephone environment and enter customer data into the system. Answered multi-line calls to collect and verify customer data. Used software applications to enter data into the system accurately. Independently handled and resolved incoming calls and routed or escalated appropriately. Demonstrated through customer interactions the necessary skills to accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable production levels. Handled confidential information. Documented calls in accordance with department policies.

Assigned to: Comcast Corporation (California Market) Position: Billing representative. Duties included: Gathered information to effectively collect and resolve outstanding accounts. Assisted in resolution of outstanding balance problems for past due accounts. Responded to inquiries from customers and/or internal representatives in the achievement of account resolution. Navigated and processed transactions utilizing a variety of programs and applications. Accurately logged all calls in system with appropriate codes and creating comprehensive documentation of inquiry/complaint. Capturing and documenting customer feedback. Assigned to: Discover Financial Services (Acquisitions) Position: Sales representative. Duties included: Learned a broad range of Discover products and services in order to be able to identify how these aligned to customer needs. Able to explain financial information to position Discover as a competitive solution. Cooperated and collaborated with colleges to support sales process. Normally received no instruction on routine work and received general instructions for new sales activities. Assigned to: Comcast Corp. (Video SIK/CA, Seattle and Portland markets) Position: Order entry and activation representative. Duties included: Take orders from clients for digital transition. Activate clients’ equipment using a variety of programs and applications. Remote support for activation or basic technical issues. Take calls from users, diagnose cable problems and recommend and/or implement solutions. Setup and schedule technician appointments if needed. Nightshift support.

Deliver product, meeting time deadlines and quality assurance. Support in store.

Creation, translation and verification of classified ads, ad administration for website and customer service. Answer and process basic financial information to customers, such as processing payments and inquiries.

Service and attention to sales executives. Design and verification of ads, following up on each case until customers satisfaction met, administration and verification of newspaper’s dummy and final product.