Iris Harmon Email & Phone Number

Louisville, Co

• Provided hardware/software needs for new hires and transferred employees on a timely basis• Submitted online requests and set ups for the installation of hardware/software, e.g., PC’s, RACF id’s, Lotus Notes id’s, remote access, mainframe access, shared folder access and inclusion in email distribution lists • Monitored software and hardware from the purchasing through set up and troubleshooting • Tracked software on client PC’s and tracked and reported issues to technicians for repair• Ensured all software and hardware had up-to-date licenses for compliance• Purchased computer hardware/software via the TIPS application• Removed software/hardware from terminated employees • Participated in the preparation of the annual Sales meeting and various other projects• Provided backup and support for other Business System Specialists

Louisville, Co

• Managed VM tools, disaster recovery and developed code in ADA and tested in ‘C’ scripts• Tracked numerous databases for accuracy and efficiencies• Designed, developed, tested, supported and documented information management databases using spiral development process• Downloaded microcode onto the SVA disk product model V2X• Generated problem reports for hardware and software problems on SVA until satisfactory resolutions were completed• Tested code from builds which were generated daily• Created and executed test plans to include coordinating and performing tests, reporting metrics, opening, re-testing and closing problems• Performed development testing on AIX, HP-UX, and Win2K platforms to ensure development code worked without degrading the existing capabilities of the SVA• Packaged, tested and released Unix software on CD via “Install Anywhere” and “Install Shield”on Solaris, AIX, Win2K, HP-UX and Linux platformsHighland Management Inc., Longmont, CO 1996 – 1997Computer Programmer – contract at IBM Boulder, CO• Monitored the Information Management databases of 16 commercial customers on a daily basis. • Made fixes, changes, and implemented enhancements where required or when requested• Forecasted problems and took steps to prevent them• Answered questions and solved problems of support personnel• Interfaced with Help Desk and Operations groups for all contracts• Assured the smooth operation of all IBM customer databasesOTHER POSITIONS HELDComputer Programmer - Loral Federal Systems, Boulder, COComputer Programmer - IBM Corporation, Boulder, CO, Westlake, CA, Gaithersburg, MD

Bs - Mathematics

Bachelors Of Science, Mathematics