Filling specialty drugs, thru mail order, over the phone for veterans and the family members that are on their insurance, that are no longer available to be filled at other drugstores due to the contract that Walgreens was granted thru the government

Assisting patients in the privacy of their homes in areas that they have difficulties doing for themselves such as remembering when to take their medication, taking to the store/doctor appointments.

Processed and imputed patient and provider information efficiently and in accordance with policies and procedures (data entry)Read consults (medical documentation) (electronic health record) that has to do with the Veterans of the United StatesData Entry as far as updating diagnosis codes, changing the status from approved to enterMaking outbound calls to providers offices to seek care, and set up appointments for the veterans of the United StatesMake outbound calls to the veterans of the United States, following up with them about the appointment they have due to the fact of what kind of service they needUse 2 or more desktop computers at one time to do the work that is required of me Use different websites to find providers within the veterans range and address to seek care for themProvide specific information to patients/providers about agency policies and services keeping in mind patients/provider specific requests and requirementsAble to handle and diffuse patient /provider complaints and disagreementsAble to work calmly and politely in stressful situationsUpon request, may greet and check in patients/providersProvide excellent customer service to all callers and maintain adequate call timesAssisted all staff with routine administrative such as filing, copying, and mailing, and faxing

Experience in data analysis, research, and project implementation related to health care information. Aid in managing the resolution of regular and complex client requests through effective and timely communication to ensure client expectations are achievedMaintaining accuracy, responsiveness, reliability, and professionalism on every interaction in a fast-paced environmentDemonstrate excellence in customer service and public relations to promote a positive, professional image

Timely completion times of 24-72 hours depending upon the complexity of the service or issueFollowing up on work ordersReview daily reports for completion and resolve rejected clearance filesAddress inquiries from clients, internal staff, and agents in a timely manner; while maintaining open lines of communication with all parties involved