Iris Hernandez Email & Phone Number

Chicago, Illinois, United States

-Develop and implement content and social media strategies to promote perinatal mental health services, aligning with client objectives and community needs.-Create engaging social media content, managing editorial calendars and scheduling posts across platforms such as Instagram to enhance brand visibility and client engagement.-Analyze metrics and monitor social channels to track campaign performance, providing insights to refine strategies and ensure alignment with evolving trends and best practices.-Work with cross-functional teams to integrate programmatic approaches and ensure consistent brand messaging, driving awareness and customer satisfaction in the community.-Collaborate with nonprofits and community organizations to develop workshops and events, enhancing partnerships and expanding access to perinatal mental health resources for underserved populations.

Chicago, Illinois, United States

-Manage billing/budget processes for benefits, inventory, events, and reimbursements.-Utilize HR data analytics to inform decision-making, set clear and measurable goals, and establish key performance indicators (KPIS).-Support Employee Resource Groups, such as Women in Leadership, by organizing events, workshops, and networking opportunities to increase professional development, inclusivity, and community-building within the organization.-Monitor employee morale, identify trends, and provide recommendations to the organization while supporting team members on HR matters, including employee relations, training, and performance management.-Develop and share a monthly newsletter and media materials for company updates, events, and to enhance overall team member engagement.-Review job descriptions, and policies to identify necessary changes and update accordingly.-Manage recruiting, onboarding, and orientation process.-Analyze workforce data and prepare reports to develop strategies that address retention needs.-Handle diverse administrative tasks while maintaining positive relationships with employees and vendors.

-Market our positions by creating job ads on career sites, make outbound calls to potential candidates, source through database, and strategize with team members on a daily basis.-Guide and support candidates through our application process, such as walking through our online application, translating, conducting virtual and in person interviews/ orientations, and preparing candidate for a successful assignment with our clients.-Handle and document sensitive information such as bank information, create daily reports, meet daily goals, and maintain constant communication with our clients and candidates to ensure employee retention.

-Work alongside hospitals, clinics, healthcare insurances, and transportation partners to provide transportation needs for patients to and from important appointments, pharmacies, and other medical facilities.-Communicate with patients and partners through a client support line (phone and email), walk through our process with approved patients and partners, document information needed to best accommodate the patient’s needs, and relaying the information to our transportation partners in a timely fashion.-Handle immediate issues by providing appropriate solutions/alternatives, and follow up with patients and partners as needed.

-Assist with layout, design, and production of flyers, digital/web graphics, office brochures, and other print/digital resources to be consistent with current office branding.-Convert digital assets and information to web-ready formats, print flyers/invitations, and post throughout campus.-Help plan and execute projects such as events and workshops for students.