Iris Kwan Email & Phone Number

Greater San Diego Area

Greater San Diego Area

Analyzed business model and partnered with management to identify opportunities for system improvements. Automated many manual processes, including the quote-to-cash process via Resellers, using Salesforce.Delivered insights of emerging misalignment between departments, and other challenges, to management. Developed solutions to such challenges across a range of critical areas, such as territory segmentation, resource optimization, sales process, and motivation.Examined existing processes to identify inconsistencies, facilitated change management to eliminate inefficiencies by redefining operation strategies to meet new business objectives.

Greater San Diego Area

Maintained and supported the development of Tealium’s Salesforce Org. Leveraged Salesforce’s functionality, such as Process builder, and Flows, along with data manipulation and visualization, to build system-wide automation. Able to write complex formulas and think creatively to solve pain points. Incorporated existing third party sales tools and implemented new tools to streamline contracting processes and improved sales productivity.Led cross-business projects to centralize resources and effort in order to achieve maximum efficiency. Exemplified thought leadership and collaborated with Sales, Deployment, Marketing, Finance, Customer Success, and Legal on a regular basis to eliminate friction between teams.Enhanced Channel Operations by orchestrating key performance data analysis and reporting, and facilitating training on sales processes and various sales platforms, including Salesforce.

- Led an employment discrepancy project, and improving the quality of the school’s database vastly.- Improved the efficiency and accuracy of the data processing systems by collaborating with External Affairs directly to develop an automated data processing program; Advance the team’s productivity greatly by completing and organizing multiple projects daily.- Trusted by supervisors to work on over 20 different, important projects autonomously; able to analyze statistics and solve problems independently.- Demonstrated strong interpersonal skills through interacting with clients of various income levels, including VIP level, high-earning alumnus. - Analyzed various databases by working with other departments and demonstrate critical thinking skills. Able to point out specific technical issues regarding many projects and to provide viable solutions. - Provided knowledgeable insights and communicate my findings to my team efficiently; improve the logistics of our data-processing operations greatly.

Bachelor’S Degree, Economics, Classics Minor

Education record