Overseeing multiple properties over US&Canada Cluster:-1 Hotel Toronto, ON, Canada -1 Hotel Central Park, New York, US -1 Hotel West Hollywood, CA, US-1 Hotel Hanalei Bay, HI, US

Results-oriented with extensive experience as the Department head of Royal Services & Tours& Reservations. -Managing and optimizing the operations for success -Develop and implement revenue optimization strategies to maximize rooms revenue and achieve targeted financial goals.-Collaborate with rooms division, sales, and revenue management teams to drive effective revenue generation initiatives.-Implement and monitor pricing and inventory strategies to optimize hotel strategy

-Guest Experience Manager-Fairmont Gold -Concierge

worked here as an internship for both front desk& housekeeping work. Good skills in using PMS&OPERA well and deal with all the check-in and check-out guests. Handled most of the customers' requests and complaints on the phone. For the housekeeping department, daily task is to supervise all the guest rooms and inventory, and handed on all the reports to managers. I worked sometimes in Sales office too to set up the room rate in the morning shift and deal with all the online complaints.