Handle and advocate on behalf of our constituents by working with other internal and external government offices. Serve as point person for complex cases. Handle property requests. Cultivate relationships with other stakeholders.

Responsible for all HR functions, creating and maintaining personnel files, creating employment contracts, managing health and benefit packages, payroll, and new employee orientation. Set up and implemented a new timekeeping system which simplified payroll and attendance reports.

Managed a bilingual Financial Center and ensuring a strong presence in the community. Responsible for achieving sales and service performance objectives. Ensuring exceptional and consistent customer service. Served as decision maker and escalation point for all service and operational issues. Managed all Human Resources processes for direct reports including interviewing and hiring, appraisals, disciplinary actions, and personal/career development training.

Responsible for implementing a membership and marketing strategic plan based on school demographics. Served as liaison between council and two school districts. Developed and maintained community collaborations to promote the Girl Scouts.

Developed and implemented outreach initiatives to ensure a University presence in the Latino community. Responsible for cultivating relations with key individuals in the Latino community and with school guidance community; initiating special recruitment activities; college recruitment fairs; providing admissions & financial aid presentations; planning outreach programs on campus; hosting community and campus receptions; developing and promoting University cultural events and program activities.

Developed, implemented and managed an alternative high school completion program for at-risk youth achieving a 95% graduation rate. Administered program budget and resources. Responded to reporting requirements by funding source. Maintained open lines of communication between funding sources, educational institutions, community-based organizations and the community at large. Supervised counseling/mentoring activities to middle and high school students served thru Gear-Up program in area schools. Coordinated and managed other project efforts between ASPIRA and the community. Responsible for employee selection, orientation, training, and evaluation. Coordinated and implemented staff development, as well as, conduct staff meetings.

Organized a number of special projects: including a managed care initiative, visit with Federal Government officials, and set up a medical practice. Volunteered to help coordinate activities including: Latino Heritage Month, Hospital Week, and other hospital related events.

Represented Senator Wofford in the Latino community by providing direct access to resources and information on different federal programs and grants. Organized and directed Senate Committee hearings and town meetings, among other events. Developed and maintained relationships with federal offices to facilitate the efficient delivery of constituent services. Researched and prepared briefing materials for various events and meetings.