Iris Laboy Email & Phone Number

Rochester, Ny

Order Entry for Custom Menu Covers.• Create Proofs using Photoshop for Customer’s approval.• Provide excellent telephone customer service for customer’s calling with inquiries or order status.• Prepare logo art files to have metal die created.• Process Returns• Estimate Freight• Update the Excel art file spread sheet on a daily basis• Check orders that are entered for errors

Interact with customer's to provide information in response to inquiries about products and services.Handled and resolved customer complaints.Scheduled service calls for customer's furniture to be repaired.Followed up with customers with resolution if furniture could not be repaired.Maintained and printed Furniture Technician's schedules on a daily basis.Ordered parts for furnitureEnsured that services were finalized by the end of the day.Reviewed reports on a daily basis to try and resolve issues over the phone.

Assist customers via our Live Platinum Protection Plan loop with their service needs including but not limited to: setting up service, delivery questions, status on part orders, resolutions, and questions about our plan. Liaison between our previous Guardsman Protection Plan and Raymour & Flanigan. Includes assisting customers that have been denied by guardsman, process approved guardsman exchanges, reselections, buy-backs and part orders. Retrieve archived sale information as requested for the company. Responsible for refunding of the Platinum Protection Plan if requested by a customer. Help train new associates on how to use our GERS system, how to set up service, and other responsibilities of the department. Responsible for returning messages left on the Platinum loop or sent via email in a prompt manner. Resolve elevated customer issues including but not limited to: bed bug cases, better business bureau letters, and customers who have reached out to the President of the company Responsible for ordering supplies for my department Responsible for order parts for our North Distribution Center

Provide Administrative support to the Vice President of corporation with a demonstrated ability to meet demanding deadlines. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Process monthly expense reports reflecting supporting documents and budget code indexes. Coordinate and maintain bi-weekly attendance and annual vacation records on 6 departmental employees. Provide corporate presentations, organizational charts, financial spreadsheets, correspondence, and merged mailings as requested.