Iris Leyte

Iris Leyte Email and Phone Number

Senior Service Desk Analyst at Western Power
Iris Leyte's Location
Greater Perth Area, Australia
Iris Leyte's Contact Details

Iris Leyte personal email

n/a
About Iris Leyte

My contract with Western Power ceased in March 2017 at that time I made a decision to take time off to pursue long term goals both professional and personal. I am open to short term contracts or part time employment if the right opportunity arises.For the past 20 years I have primarily worked in IT Service Operations, Transition and Delivery, Knowledge Management. I have held roles as Service Desk Team Lead, Incident Manager, Service Desk Co-ordinator Business Analysis on IT projects and various Service Desk type roles providing level 1/2 support primarily across Legal, IT Communications and Chemical and Energy Industries..

Iris Leyte's Current Company Details

Senior Service Desk Analyst at Western Power
Iris Leyte Work Experience Details
  • Western Power
    Contract Service Desk Assistant
    Western Power Oct 2011 - Mar 2017
    My contract with Western Power ceased in March 2017 at that time I made a decision to take time off due to family commitments. For the past 20 years I have primarily worked in IT Service Operations, Transition and Delivery, Knowledge Management. I have held roles as Service Desk Team Lead, Incident Manager, Service Desk Co-ordinator, Business Analysis on IT projects and various Service Desk type roles providing level 1/2 support primarily across Legal, IT Communications and Chemical and… Show more My contract with Western Power ceased in March 2017 at that time I made a decision to take time off due to family commitments. For the past 20 years I have primarily worked in IT Service Operations, Transition and Delivery, Knowledge Management. I have held roles as Service Desk Team Lead, Incident Manager, Service Desk Co-ordinator, Business Analysis on IT projects and various Service Desk type roles providing level 1/2 support primarily across Legal, IT Communications and Chemical and Energy Industries. Show less
    View
  • Western Power
    Senior Service Desk Analyst
    Western Power 2011 - Mar 2017
    Perth, Australia
    Receive customer requests via telephone, email and Service Desk softwarePresent an excellent telephone mannerDecision making, analytical and problem solving skills to resolve issuesMeet SLA deadlinesWork well within a team environmentProcess drivenBusiness Analysis role in major IT ProjectsAbility to deal in a fast-pace and high pressured environmentOperational stakeholder engagement with business/vendors Effective and efficient communication, both verbal and… Show more Receive customer requests via telephone, email and Service Desk softwarePresent an excellent telephone mannerDecision making, analytical and problem solving skills to resolve issuesMeet SLA deadlinesWork well within a team environmentProcess drivenBusiness Analysis role in major IT ProjectsAbility to deal in a fast-pace and high pressured environmentOperational stakeholder engagement with business/vendors Effective and efficient communication, both verbal and written Show less
  • Department Of Environment And Conservation
    Business Support Analysis
    Department Of Environment And Conservation Apr 2011 - Oct 2011
  • Csbp
    Service Desk Team Leader
    Csbp 2007 - Jul 2010
    Responsible for the day to day operation of the Service Desk.
    View
  • Csbp
    Service Desk Coordinator
    Csbp Oct 2005 - Dec 2007
    View
  • Kaz For Csbp
    Technical Administrator
    Kaz For Csbp May 2001 - Oct 2005
    Level 1 & 2 technical consultant
  • Csbp
    Helpdesk Officer
    Csbp Feb 1998 - May 2001
    View

Iris Leyte Skills

Business Analysis Itil Service Desk Technical Support Service Delivery

Frequently Asked Questions about Iris Leyte

What is Iris Leyte's role at the current company?

Iris Leyte's current role is Senior Service Desk Analyst at Western Power.

What is Iris Leyte's email address?

Iris Leyte's email address is ir****@****.com.au

What skills is Iris Leyte known for?

Iris Leyte has skills like Business Analysis, Itil, Service Desk, Technical Support, Service Delivery.

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