Iris Liu Email & Phone Number

中国 上海市

- Closely work with business and functional leadership to contribute IT and cyber security strategies and align business strategy with IT standards.- Maintain good business relationship with all SBUs/function and manage/screening business demand in greater China. - Lead and analysis business practice, process and procedures as well as identifying future business and IT opportunities for leveraging digital solutions on modernized platforms., Cloud, PA, Low-code platforms.

中国 上海市

- M&A project manager on division level on ensure the IT integration success. Including the domain of Severs, Network, EUC and Domains. - Lead APAC IT operation team to complete the large-scale, complex IT operations project on time, under budget, and with excellent quality. The scope comprises LAN, WAN, Sever, Cloud, IoT, etc. with budget up to $1.2M.- Ensuring that the local implementation of the global IT operations strategy meets the business target. - Deciding on success metrics and indicators with business sponsors, as well as making sure the projects adhere to methodology and compliance standards. - Establish IT infrastructure portfolio and SOP to ensure that the right process is followed for each project and that it is consistent with the goals of the global solution team.

上海

- Drive outcomes for operational and functional product analysis. Document business architecture requirements, scope, process, alternatives, and risk to fulfill business requirements.- Set priorities and raise changes and risks in the CAB process for change management to achieve excellent IT operations.- Make sure the SLA and KPI are in accordance with the global IT service delivery strategy and contract.- Collaborate with internal cross functional teams to generate and promote solutions.

中国 上海

- Lead the China Service desk team in providing round-the-clock support to over 6,000 users across China company, including the customer center and factories.- Manage the day-to-day interaction with solution owners to guarantee efficient service delivery. Review, manage and escalate incidents and requests to drive delivery of contractually mandated SLAs. - Act as APAC point of contact using a follow-the-sun approach for issue resolution. - Review the incident and request management process to ensure the efficient operation and to see areas for improvement. - Mange vendor to ensure the SLA and KPI is well reached and aligned as contracted.