- Closely work with business and functional leadership to contribute IT and cyber security strategies and align business strategy with IT standards.- Maintain good business relationship with all SBUs/function and manage/screening business demand in greater China. - Lead and analysis business practice, process and procedures as well as identifying future business and IT opportunities for leveraging digital solutions on modernized platforms., Cloud, PA, Low-code platforms.

- M&A project manager on division level on ensure the IT integration success. Including the domain of Severs, Network, EUC and Domains. - Lead APAC IT operation team to complete the large-scale, complex IT operations project on time, under budget, and with excellent quality. The scope comprises LAN, WAN, Sever, Cloud, IoT, etc. with budget up to $1.2M.- Ensuring that the local implementation of the global IT operations strategy meets the business target. - Deciding on success metrics and indicators with business sponsors, as well as making sure the projects adhere to methodology and compliance standards. - Establish IT infrastructure portfolio and SOP to ensure that the right process is followed for each project and that it is consistent with the goals of the global solution team.

- Drive outcomes for operational and functional product analysis. Document business architecture requirements, scope, process, alternatives, and risk to fulfill business requirements.- Set priorities and raise changes and risks in the CAB process for change management to achieve excellent IT operations.- Make sure the SLA and KPI are in accordance with the global IT service delivery strategy and contract.- Collaborate with internal cross functional teams to generate and promote solutions.

- Lead the China Service desk team in providing round-the-clock support to over 6,000 users across China company, including the customer center and factories.- Manage the day-to-day interaction with solution owners to guarantee efficient service delivery. Review, manage and escalate incidents and requests to drive delivery of contractually mandated SLAs. - Act as APAC point of contact using a follow-the-sun approach for issue resolution. - Review the incident and request management process to ensure the efficient operation and to see areas for improvement. - Mange vendor to ensure the SLA and KPI is well reached and aligned as contracted.