Creating and executing strategic plans to increase profitability. Aligning the customer experience with the brand.Training and managing a team, focusing on sales and profit performance. Strategic visual merchandise and exceptional productivity standards. Offering exceptional customer service, meeting needs and resolving complaints. Performs opening and closing duties, supporting with inventory control to achieve store shrink goals.

Responsible for the day-to-day tasks and administrative duties of the officeCollaborating with the Executive Director and HR Coordinator to select, orient and monitor the performance of volunteers for this growing non-profit organizationPreparing reports, correspondence, meeting minutes, budgets, presentations and grant proposalsFollowing up on action items in support of members of the organizationOrganizing event logistics, planning and coordination in support of the event teamsArranging relevant meetings and conferences for strategic planningSharing joint responsibility with the Executive Director and the Director of Marketing for all sales and marketing functionshttp://www.latincouver.ca

Responsible for the daily operation of this establishmentResponsible for managing all aspects of La Cuevita’s customer service operation Generating additional revenue through skilled sales techniques Networking, uncovering market needs, overcoming objections Ability to capture and increase market share in a competitive fieldOpening doors, creating opportunities and gaining customer confidenceAble to manage the progress of the daily work by delegating responsibilities and empowering employees

Understanding and formulation of legal proceeding, briefs, motions, client assessment, contract negotiation and case reviewsGenerated, formatted and prepared legal letters, documents, motions, briefs and client related legal forms

SAT - SHCP Secretary of Finances and Public Credit InternshipHandled customer service responsibilities in person and over the phone, providing information to ensure conflict resolution of product and service issues and ensure customer satisfactionAssisted in managing the organization’s database and verified, edited and modified customers’ informationhttp://www.sat.gob.mx/sitio_internet/home.asp