Lead diverse programs focused on community empowerment, resource accessibility, and advocacy initiatives.Develop and manage projects that address language access barriers, ensuring equitable service delivery for LEP (Limited English Proficiency) populations.Collaborate with stakeholders to drive policy change and community engagement.Oversee program implementation, track outcomes, and provide strategic direction to achieve organizational goals.Prepare grant annual/ progress reportsDesigned and launched the Community Communicator Project, managing every phase from concept development to execution.Recruited and onboarded a team of 5 bilingual staff to create culturally relevant, in-language video content for Hawaii’s LEP (Limited English Proficiency) communities.Oversaw content production and distribution, leveraging social media platforms to reach underserved audiences and amplify community impact.Developed project workflows, set milestones, and ensured alignment with organizational goals and community needs.Advocated for equitable access to information and services through innovative, multilingual approaches.

Assisted Lahaina fire survivors through multiple sources, providing case management and resource referrals.Produced multilingual informational videos with critical updates to support LEP (Limited English Proficiency) communities that were showcased at hotels where survivors were staying.

Coordinated landscaping projects from planning to completion, ensuring timely delivery and client satisfaction.Managed client billing and maintained accurate financial records.

Delivered personalized insurance solutions by managing client accounts, processing policy changes, and resolving customer inquiries.Conducted comprehensive underwriting reviews of client portfolios to identify opportunities for coverage improvements and cross-selling.Ensured compliance with company and regulatory standards through meticulous documentation and data accuracy.Collaborated with cross-functional teams to enhance customer experiences and streamline processes.Maintained in-depth knowledge of products to provide tailored recommendations and build lasting client relationships.

Streamlined client intake by assessing needs and connecting customers with appropriate agents.Partnered with management to execute strategic goals and improve agency operations.Managed communications for 100+ insurance carriers and conducted FSC quoting and Hawksoft CSR data entry.Developed training materials, trained remote assistants, and translated documents (English-Spanish).Enhanced brand presence through social media management and community events.Led projects, including training video creation and assembling client PR kits.