• Ensured the safety and security of the people and property per local regulations. • Completed safety, security, and compliance audits and trainings.• Maintained critical safety equipment such as alarms, radios, and security systems. • Reported and followed up on incidents that occurred.• Responded to and coordinates emergency situations in work areas such as burglar alarms, fire alarms, active shooter and other emergency events.• Ensured adherence to IKEA’s access control policies by monitoring co-worker entrance.• Performed administrative and reception duties associated with co-worker programs.• Supported store in basic accounting and record keeping duties.

• Execute strategies that minimize and deter internal/external theft and fraud to maximize profits in partnership with the Operations Manager.• Contribute to customer engagement through “customer service first” Loss Prevention team approach • Ensure a safe and secure environment for fans, staff and visitors.• Assist store leaders on handling difficult and escalated customer situations.• Manage Loss Prevention floor coverage and opening/closing security procedures. • Assist with promoting Safety and Loss Prevention awareness culture within store. • Track employee and vendor entrance/exit at the Employee Entrance.• Log in and communicate drop shipment merchandise deliveries.• Ensure employee entrance egress is consistently free and clear.• Process weekly replenishment accessory deliveries.• Assist in New Hire Orientations.• Conduct CCTV review when necessary.• Conduct audits and cycle counts when requested.• Assist in security of NBA Store special events when necessary.

• Played a key role in maximizing store profits by preventing financial loss while ensuring critical compliance with safety and environmental programs.• Contributed critical thinking skills and sharp attention to detail in proactively identifying theft and fraud incidents, analyzing CCTV and exception reports, and closely monitoring store’s physical security. • Carried out job responsibilities in a manner that minimizes the risk of injury of associates, vendors,and customers.• Prepared detailed and accurate case / investigation reports in a timely manner.

• Conducted in-depth research and analysis to successfully identify and prevent employee theft. • Audit compliance to physical security standards (EAS, leather locks, doors, and etc.)• Trained and motivated new hires, with a strong focus on ensuring critical compliance with all company policies and procedures. • Recovered assets and also made apprehensions without incident following company policy. Completed store paperwork in a timely manner.• Answered incoming customer calls regarding client concerns. • Receive, open, unpack and issue sales floor merchandise.• Assist in the preparation of merchandise for shipment to customers.• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.