Iris Moreno Email & Phone Number

United States

Enrollments Analyst: 2021-Current  Research and resolve transaction matters pertaining to enrollments, move-ins, move-outs, and switches for ERCOT, PJM, MISO, NEPOOL, and NYISO. Monitor and escalate all EDI transactions in all markets and internal systems to ensure a response is received for each pending transaction within a timely manner.  Contact.

 Main point of contact for Cavallo Texas State Power Program concerns. Provide accurate, valid, and complete information by using the one and done method. Promptly resolve customer complaints via phone or email. Managed multiple customer support inboxes within designated SLAs.  Assisted management with special projects as assigned.

High School Diploma

Associate'S Degree