Iris Myra D. Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Expense System Administrator - Workday Expense Management.
• Primary contact for Corporate employees on expense matters, handling tasks like credit card operations and transaction oversight.
• Maintains streamlined procedures for efficient expense administration.
• Supports day-to-day transactional accounting, including Purchase Orders processing and vendor maintenance.
• Acts as a backup for Accounts Payable, ensuring financial workflow continuity.
• Contributes to FletcherTech with timesheet support.

Auckland, New Zealand

• Processed debtor and creditor invoices and purchase orders.
• Scheduled daily work for field staff for VAS & Corrective jobs and provided back-up support to coordinator/planner as required, including normal and After-Hours Reactive live roster maintenance.
• Engaged in regular interaction with internal operational teams and clients regarding service work updates.
• Assisted in reporting and ensured the financial and customer KPIs were met.
• Provided administrative assistance and process training to field staff.
• Managed data for contract and project documents and carried out general administrative duties.

Auckland, New Zealand

• Provided superior phone and/or email customer service to gas metering systems (GMS) retailers and contractors in a timely manner.
• Administered Service Requests, including pricing, information rectification, and site safety/compliance.
• Coordinated Planned Maintenance activities and served as the FSP-site contact liaison for advanced scheduling processes.
• Managed Purchase Orders through SAP for L&G and ELX where applicable.
• Administered CRM, Data, and Asset Management, including billing, for systems such as SAP, Siebel CRM, Salesforce-GMMS, and Gas Registry.

Singapore

• Created and maintained daily and monthly program schedules.
• Updated event/program details in the IBMS scheduling system, including site information, fixtures, and rounds.
• Developed backup schedules, transmission guidelines, and contingencies for LIVE and same-day delay programming events.
• Planned on-air requirements, implementation, lead-ups, and supporting promotions at least two months before schedules were released to internal stakeholders and affiliates.
• Collaborated on a daily basis with other team functions (Creative, Traffic and Presentation) in the channel-making process, focusing on Promo Planning and Scheduling.
• Generated programming ideas and promotions through brainstorming sessions, maintaining and monitoring promotion plans in conjunction with producers and promotion schedulers to ensure alignment with overall channel.

Singapore

• Assisted in the amortization of program rights/license fees and analyzed the unit’s quarterly reforecast, annual budgeting, long-range plan, and regional profit and loss exercises by events.
• Maintained contract records and verified the amounts charged to the team.
• Managed weekly reporting on incoming and outgoing invoices.
• Worked closely with legal, operations, scheduling, and finance teams for invoice processing.
• Responded to suppliers’ queries and provided any important updates related to the deal.
• Provided data/payment schedule information to accounting for cash flow purposes.

Philippines

• Validated proofs of purchase, service contracts, and other documents necessary for Xbox escalations.
• Interacted with customers to enhance customer satisfaction.
• Coordinated with CCE Hardware, Billing, and Retention Specialists to verify customer accounts.
• Generated monthly, weekly, and daily fax reports for trend analysis.
• Delivered daily CCE reports for Hardware, Billing, and Retention Agents.
• Assigned daily email requests to Email Escalations Team agents.

Philippines

• Generated Monthly SMB Measurements for ANZ, the Asia Pacific, and Latin America countries. This involved collecting sell-in/sell-out data from geography/country finance managers, consolidating country-level unit data.
• Created Real-Month SMB reports for trend analysis.
• Provided monthly Value:Volume Segmentation Report for ANZ and PRC.
• Prepared monthly sellout reports for LA countries.
• Delivered BSD Weekly Sales Analysis for North America.
• Took charge of providing Gross Margin Analysis for North America.

Philippines

• Took charge of issuing return authorizations for customers returning Lexmark products due to defects, stock balance, and damages within the required turnaround time.
• Managed transportation bookings and schedules for the pickup and delivery of returned items, coordinating with UPS, CEVA, and the warehouse team for proper receipt.
• Monitored the status of returned orders, repairs, replacements, delivery schedule changes, and communicated with customers via phone or email for any updates.
• Coordinated with the Orders and AR Departments to ensure the correctness of the amount charged and credited to customers.
• Interfaced with US customers, operations personnel, and company sales representatives to process customer return requests.
• Maintained records of returns, product pricing, product enhancements/changes, and helped resolve return credit issues - ensuring compliance with audit requirements.

Philippines

• Provided over-the-phone assistance to Sprint/Nextel wireless subscribers, addressing issues like activations, plans, subscriptions, services, billing, retention, basic calls, and internet connections.
• Managed sales and provided first-level technical support, consistently meeting company goals, including average handling time, first call resolution, and point-of-service evaluation.

Philippines

• Offered advanced technical and billing assistance for AT&T DSL and dial-up customers.
• Provided support for internet connection issues on both Windows and Macintosh computers.
• Ensured adherence to client guidelines in all communications.
• Addressed customer concerns over the phone, documented cases, and troubleshooted various issues within the line of business.
• Achieved and exceeded the required level of technical competence and customer service skills for the position.

Graduate Diploma In Business, Logistics And Supply Chain Management

Bachelor Of Science, Accountancy

Bachelor Of Science, Accountancy